Fukuoka City Ward Office Hours: Weekdays 8:45–17:15, Weekend Counters and Year-End Closure

Fukuoka City ward offices are open on weekdays only, but the certificate counter on the 2nd floor of Hakata Ward Office and the certificate service corners at Tenjin, Hakata Station and Chihaya are open on weekends and holidays too. The counters of the 7 ward offices (Higashi, Hakata, Chuo, Minami, Jonan, Sawara and Nishi) and the branch offices are open Monday to Friday, 8:45–17:15. They are closed on Saturdays, Sundays, national holidays and from December 29 to January 3.

If you need a residence certificate (juminhyo) or a seal registration certificate (inkan toroku shomeisho) on a weekend or in the evening, you can use these counters.

• Certificate counter, 2nd floor of Hakata Ward Office: 8:45–17:15, including weekends and holidays (residence certificates, seal registration certificates and more; people who live outside Hakata Ward can use it too).
• Certificate service corners at Tenjin, Hakata Station and Chihaya: 9:00–20:00, including weekends and holidays.
• Convenience-store multi-copy machines, if you have a My Number card: every day 6:30–23:00 (¥250 per copy).

Family register (koseki) and tax certificates, and moving notifications, are basically handled on weekdays only. For moving, the city also opens reservation-only temporary counters on set weekends.

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1. Counters open on weekends and in the evening, with hours

Year-end closure: the ward offices and the Hakata Ward Office 2nd floor are closed from December 29 to January 3. The corners are closed from December 31 to January 3 for residence and seal registration certificates, but family register and tax certificates are unavailable from December 29. A certificate at a counter costs ¥300 and at a convenience store ¥250.

2. Hours, addresses and phone numbers of the 7 ward offices

Counters at the ward offices and branch offices are open Monday to Friday, 8:45–17:15. Notification of moving in, residence certificates, National Health Insurance and children’s procedures are all handled at the ward office of the ward where you live. A ward office is a general counter that also serves as the health and welfare center, so the sections for National Health Insurance, National Pension, long-term care insurance, child allowance and baby health checks are in the same office. In Chuo Ward and Sawara Ward, however, the health and welfare center is in a separate building. In Chuo Ward the Health Section and the Community Health and Welfare Section are at Aireff (2-5-1 Maizuru, Chuo Ward); in Sawara Ward the health section is in a building at 1-18-18 Momochi.

The Citizens Section of Hakata Ward Office uses two numbers: 092-419-1009 for notifications such as moving in and for seal registration, and 092-402-0799 for certificate requests and My Number card issuing. Fukuoka City Hall buildings guide (Japanese) · Contacts of the ward Citizens Sections and branch offices (Japanese)

Direct numbers for other sections, such as Insurance and Pension or Child Support, are listed ward by ward in the city’s organization list (Japanese).

Counters tend to be busy on Mondays and the first day after a holiday. The city also says Mondays, the day after a holiday, and sunny days after rain are especially busy. Fridays before long weekends also tend to be busy. By time of day, around 11:00–14:00 tends to have long waits because many people come during lunch breaks, and lines can form temporarily around 9:00–11:00 from first-thing visitors.

You can check how many people are waiting on your phone with the city’s Welcamera Net. It is updated every 10 minutes for the Citizens and Insurance and Pension counters at the 7 wards, the Hakata Ward Office 2nd floor, and the Tenjin, Hakata Station and Chihaya corners. Welcamera Net (Fukuoka City, Japanese)

3. Irube branch in Sawara Ward and Seibu branch in Nishi Ward

In the south of Sawara Ward there is the Irube Branch Office (2-14-8 Higashi-Irube, Sawara Ward, 811-1102), and in the west of Nishi Ward the Seibu Branch Office (2-1-1 Seito, Nishi Ward, 819-0367). Their Citizens counters accept moving notifications and issue residence certificates. Hours are the same as the ward offices, weekdays 8:45–17:15. Use them if they are closer than the ward office. Phone: Irube 092-804-2015, Seibu 092-806-9431.

4. The Hakata Ward Office certificate counter is open on weekends and holidays

The certificate counter on the 2nd floor of Hakata Ward Office is open every day, including Saturdays, Sundays and holidays, 8:45–17:15 (closed December 29 to January 3). A copy of the residence certificate and a seal registration certificate are ¥300 each even on weekends and holidays, and the city says weekdays are busy, so it recommends visiting on weekends and holidays. Family register certificates are weekdays only. Tax certificates can be received on weekends and holidays only if you reserve online, and only income certificates and light motor vehicle tax payment certificates (for vehicle inspection), for the person themselves.

People who live outside Hakata Ward can get residence and seal registration certificates here. The city says that if you only need a certificate, you can also get it at a ward office other than your own, a certificate service corner, or any of the 34 post offices in the city.

My Number card pick-up and procedures are available on weekends 9:00–17:00, but only for people registered in Hakata Ward. You need to reserve by phone or online (until 8:30 three business days before the day you want), and the Sunday after the third Saturday and holidays are not handled. Phone: 092-402-0799. Hakata Ward Office 2nd floor certificate counter (Fukuoka City, Japanese)

To reach Hakata Ward Office, it is about 3 minutes on foot from Exit 5 of Kushida-jinja-mae Station (Nanakuma Line), about 5 minutes from Exit P2 of Gion Station (Airport Line), and about 7 minutes from JR Hakata Station. By car, the ward office’s multi-storey car park and the partner Hakata Gion car park are free for 90 minutes in principle (a free-parking stamp is needed), but both get very busy, and the city recommends coming by train or bus. Access to Hakata Ward Office and contacts (Fukuoka City, Japanese)

5. Certificate service corners open until 20:00 (Tenjin, Hakata Station, Chihaya)

If you only need a residence certificate or a seal registration certificate, you can get one even when the ward offices are closed. The certificate service corners are at Tenjin (inside the Information Plaza on the 1st floor of Fukuoka City Hall), Hakata Station (next to the Hakata exit customer service center of the subway Hakata Station) and Chihaya (1st floor of Namiki Square). They are open every day 9:00–20:00, including weekends and holidays (closed December 31 to January 3). Family register and tax certificates are available only on weekdays 9:00–17:15 (closed December 29 to January 3), and the Hakata Station corner does not handle tax certificates. They do not accept moving notifications, seal registration or family register notifications. Phone: Tenjin 092-733-5222, Hakata Station 092-432-5353, Chihaya 092-674-3983. Certificate service corners (Fukuoka City, Japanese)

With a My Number card, you can get residence and seal registration certificates from a convenience-store multi-copy machine every day 6:30–23:00, for ¥250 per copy, ¥50 cheaper than at a counter. Family register certificates for people whose registered domicile is in Fukuoka City are available at convenience stores only on weekdays 9:00–17:00. There are also multi-copy machines on the 1st floor of the 7 ward offices and at the Chihaya corner. The Japanese version of this site has a guide to getting a residence certificate in Fukuoka (Japanese): Fukuoka City residence certificate guide (Japanese). Convenience-store service (Fukuoka City, Japanese)

6. Moving procedures can be done at weekend temporary counters

The first thing to file after moving in is the moving-in notification (tennyu-todoke). It must be submitted to the Citizens Section of the ward office for your new address within 14 days of the day you started living there. Documents and how to book are explained in this Japanese guide: Moving in to Fukuoka City and My Number card procedures (Japanese).

For moving-in, moving within the city and moving-out notifications, booking through the city’s online reservation service for moving procedures reduces form-filling and waiting time at the counter. You can apply until 8:30 five business days before the day you want to visit. On weekdays the notification is accepted at the ward office or branch office for the new address (the old address for a move out). On weekends, it is accepted on dates set by the city at temporary counters at 4 places: the Tenjin, Hakata Station and Chihaya certificate service corners and the Hakata Ward Office 2nd floor certificate counter. In both cases you choose a time from 10:00–12:00 and 13:00–16:30.

The weekend temporary counters are open on November 14, 15, 28 and 29, and December 5, 6, 12, 13, 26 and 27, 2026 (the November 1, 7 and 8 openings have already passed). Dates for next year will appear on the city’s page once decided. If you file a marriage notification at the same time, you cannot use the online reservation, and people who need confirmation even if they choose a weekend are directed to the ward office on a weekday. Online reservation service for moving procedures (Fukuoka City, Japanese)

In 2026, the ward office counters also opened temporarily on Sundays in March and April, when moves are concentrated. According to the Hakata Ward notice, on Sunday March 29 and Sunday April 5, 9:00–13:00, the Citizens, Insurance and Pension, Welfare and Long-term Care Insurance, and Child Support counters were open for moving procedures, certificates and My Number card pick-up. Hakata Ward noted that during this period procedures can take more than 4 hours after arrival. A move-out notification to another city can also be filed through Mynaportal or by post. Hakata Ward city news, March 15, 2026 (Fukuoka City, Japanese)

7. Family register notifications outside opening hours and on weekends

Family register notifications such as a marriage notification can be left with the ward office even when it is closed. Each ward office and the Seibu branch take them on weekdays from 17:15 until 8:45 the next morning, and all day on weekends, holidays and at the year-end and New Year. The Irube branch takes them on holidays 9:00–17:00 (except January 1). The notification you leave is examined at the next opening time, and then it is decided whether it is accepted. Marriage notification (Fukuoka City, Japanese)

8. City Hall main building (Tenjin) opening hours

The City Hall main building, which handles city-wide planning and permits, is at 1-8-1 Tenjin, Chuo Ward. It is open on weekdays 8:45–18:00 and closed on Saturdays, Sundays, holidays and at the year-end and New Year. Moving-in notifications and similar procedures are filed at the ward office where you live, not at the main building. The Tenjin certificate service corner on the 1st floor is open on weekends, holidays and evenings, but it only issues certificates and does not accept moving notifications. Fukuoka City Hall buildings guide (Japanese)

Address: 1-8-1 Tenjin, Chuo-ku, Fukuoka-shi, Fukuoka 810-8620 · Google Maps · Tel: 092-718-1022

Checked with official pages on October 27, 2026 (Japan time). Counter hours and the temporary counter schedule may change.

Sources

12 pages we checkedShow

• Fukuoka City Hall buildings guide (Japanese)
• Contacts of the ward Citizens Sections and branch offices (Japanese)
• organization list (Japanese)
• Welcamera Net (Fukuoka City, Japanese)
• Hakata Ward Office 2nd floor certificate counter (Fukuoka City, Japanese)
• Access to Hakata Ward Office and contacts (Fukuoka City, Japanese)
• Certificate service corners (Fukuoka City, Japanese)
• Convenience-store service (Fukuoka City, Japanese)
• Online reservation service for moving procedures (Fukuoka City, Japanese)
• Hakata Ward city news, March 15, 2026 (Fukuoka City, Japanese)
• Marriage notification (Fukuoka City, Japanese)
• Japanese version of this page (日本語版)

Checked with official pages on October 27, 2026 (Japan time).