Resident Record in Fukuoka City: ¥250 at a Convenience Store Every Day 6:30–23:00, Family Register on Weekdays Only

How to get a resident record in Fukuoka City

With a My Number Card, resident records cost ¥250 at convenience stores every day 6:30–23:00, ¥50 less than at the counter.
At convenience stores, a full family register certificate costs ¥400 and is available weekdays 9:00–17:00.
The 2nd floor of Hakata Ward Office and certificate service corners in Tenjin, Hakata Station and Chihaya issue resident records on weekends and holidays.

Fees and hours can change. For your own case, ask the Citizens’ Division of your ward office.

A resident record (juminhyo) is an official copy of your registered address and household that Japanese offices often ask for. A family register (koseki) is the register kept at the place of one’s registered domicile (honseki). It mainly concerns people with Japanese nationality. In Fukuoka City, if you have a My Number Card you can get a resident record at a convenience store copier every day from 6:30 to 23:00 for ¥250 per copy, ¥50 less than at the counter. A full family register certificate is available at convenience stores only on weekdays from 9:00 to 17:00, for ¥400. Ward office counters open on weekdays only, but the 2nd floor of Hakata Ward Office and the certificate service corners at Tenjin, Hakata Station and Chihaya also issue resident records on weekends and holidays.

In short

Cheapest and latest: a convenience store with a My Number Card, ¥250, every day 6:30–23:00.
Counter at a ward office: ¥300 for a resident record, weekdays 8:45–17:15.
Weekends and holidays at a counter: Hakata Ward Office (2nd floor) or the certificate service corners at Tenjin, Hakata Station and Chihaya.
Convenience store family register: only if your honseki is in Fukuoka City, weekdays 9:00–17:00, ¥400.

Checked with official pages on October 22, 2026 (Japan time).

Where to get it: hours and fees compared

Place	Hours	Resident record	Full family register
Convenience store	Resident record every day 6:30–23:00; family register weekdays 9:00–17:00	¥250	¥400
Ward office Citizens’ Division or branch office	Weekdays 8:45–17:15	¥300	¥450
Hakata Ward Office, 2nd floor	Every day 8:45–17:15 (family register weekdays only)	¥300	¥450
Certificate service corner	Resident record every day 9:00–20:00; family register weekdays 9:00–17:15	¥300	¥450

At a convenience store you can get a family register only if your honseki is in Fukuoka City. Ward offices and branch offices are closed on public holidays and from December 29 to January 3. The 2nd floor of Hakata Ward Office is closed from December 29 to January 3, and the certificate service corners do not issue resident records from December 31 to January 3. You can also apply online from a smartphone, by mail, or at 34 post offices in the city.

Ward office counter fees (resident record, family register, seal registration certificate)

At the ward office Citizens’ Division or branch office, a copy of the resident record and a seal registration certificate (inkan toroku shomeisho) are ¥300 each, and a full family register certificate is ¥450. In more detail: a certificate of items in the resident record and a resident record obtained from another municipality’s office (wide-area issue) are also ¥300. Family register certificates (full, individual, extract or partial) are ¥450. Removed family register certificates (joseki) and original registers from before a revision (kaisei-genkoseki) are ¥750. A copy of the family register attachment (koseki no fuhyo) is ¥300, an electronic family register identification code is ¥400 (¥700 for a removed register). A notification-acceptance certificate for a family register notification is ¥350 on plain paper and ¥1,400 on high-quality paper, and the high-quality paper is issued only by the Citizens’ Division or branch office that accepted the notification.

A resident record can be requested by the person or someone in the same household. A family register can be requested by the person, a spouse, or a direct ancestor or descendant. At all 7 wards the counter is called “Shiminka” (Citizens’ Division). For a counter on weekends and holidays, go to the 2nd floor of Hakata Ward Office, or the certificate service corners at Tenjin (1st floor of City Hall), Hakata Station, and Chihaya (1st floor of Namiki Square). The certificate service corners cannot issue a family register whose honseki is outside Fukuoka City, and the Hakata Station corner does not issue tax certificates. For each ward office’s hours and location, see Fukuoka City ward office hours (Japanese). Getting certificates (Fukuoka City) (Japanese) Certificate service corners (Fukuoka City) (Japanese)

Convenience store service: resident record ¥250, every day 6:30–23:00

With a My Number Card whose electronic certificate for user authentication is valid, you can get these at a multi-copy machine in convenience stores across Japan. Fees and days differ by document.

Document	Fee	Hours
Resident record copy	¥250	Every day 6:30–23:00
Seal registration certificate	¥250	Every day 6:30–23:00
Full or individual family register certificate	¥400	Weekdays 9:00–17:00
Copy of the family register attachment	¥250	Weekdays 9:00–17:00

That is ¥50 less per copy than the counter or mail. Some machines do not take bills, so having coins is safer. You can use it if you are registered as a resident of Fukuoka City, or if your honseki is in Fukuoka City. A My Number Card with a face-recognition-only setting cannot be used. You need the card, your 4-digit PIN and the fee. Payment is by cash only (7-Eleven also accepts nanaco). If you enter the wrong PIN 3 times in a row, the card is locked. Multi-copy machines are also on the 1st floor of all 7 ward offices and at the Chihaya certificate service corner. At ward offices they work on days the office is open, 8:45 to 17:15, and at Chihaya from 9:00 to 20:00. If you have a My Number Card with a valid electronic certificate for signature, an online application from a smartphone is also ¥50 cheaper, and the certificate is mailed to your registered address. Convenience store issue service (Fukuoka City) (Japanese)

Who can get what: a resident record is for the person or someone in the same household. A seal registration certificate is only for the person who registered a seal in Fukuoka City. A full family register certificate and a family register attachment copy are for the person or someone in the same register, and only if the honseki is in Fukuoka City. It also works with a smartphone that has the electronic certificate loaded (except the family register user registration application). If you have just received a new My Number Card, you can use it from the next day. People who would get a fee waiver at the counter do not get it at a convenience store, and the fee is not refunded afterward, so use a ward office counter if you need the waiver.

Which convenience stores, and when the service stops

You can use multi-copy machines at 7-Eleven, Lawson, FamilyMart, Ministop and Poplar, and at AEON Kyushu and AEON Welcia Kyushu stores. Japan Post machines are also covered, but no post office in Fukuoka City has a multi-copy machine. On the machine screen, go from “Administrative services” to “Certificate issue service”, place your card, enter your PIN, choose the certificate and the number of copies, then pay.

The service is available only during each store’s business hours and stops during system maintenance. On Wednesday, November 18, 2026, the full or individual family register certificate, the family register attachment copy, and the honseki user registration application cannot be used all day. Only these 3 family-register services stop on that day. Stop days are posted in the “Notices” on the city’s official page, so check before using it late at night or in a long holiday.

What you cannot get at a convenience store, and what takes longer

These can be issued only at a counter: a copy of a removed resident record, a resident record with a resident record code, a resident record in the personal-record format that shows name-change history or moves within the ward, a removed family register certificate, and a copy of a removed family register attachment. If your name or address is longer than the allowed number of characters, or contains a rare character that cannot be printed, it is also counter-only. If you are registered as a resident outside Fukuoka City and want a Fukuoka City family register at a convenience store, you must first apply for user registration at a multi-copy machine or on the internet, which takes about 3 business days. A family register from another municipality (wide-area issue) may be handed over on a later day depending on the connection to the national system. The city says that requests for a batch of relatives’ registers for inheritance, or for making a family tree, can take several weeks or more. The certificate issue service at post office counters ends in May 2027.

If you have just moved in, also see moving-in notification and My Number Card procedures (Japanese).