Water service moving procedures in 3 Ehime cities
- Imabari requires notice 3 days before for both, Matsuyama at the latest 3 days before stopping, and Niihama in advance.
- Matsuyama alone answers the phone on Saturdays, Sundays and holidays (8:30–17:00).
- Phone numbers are Matsuyama 089-915-0311, Imabari 0898-32-6760, and Niihama 0897-65-1331.
This page summarizes each city’s published guidance. For your own case, ask the water bureau of your city.
To move house in the 3 cities of Matsuyama, Imabari and Niihama in Ehime, you apply to each city’s water office by phone or online to stop service (“shiyo chushi”) at your old address and to start service (“shiyo kaishi”) at the new one. The deadlines are: Imabari, up to 3 days before for both starting and stopping; Matsuyama, at the latest 3 days before for stopping; and Niihama, simply “in advance”.
In short
- Phone: Matsuyama 089-915-0311 (Veolia Jenets Matsuyama Office), Imabari 0898-32-6760 (Water Customer Center), Niihama 0897-65-1331 (Waterworks and Sewerage Bureau Customer Center).
- Only Matsuyama answers the phone on Saturdays, Sundays and holidays (8:30 to 17:00). Imabari and Niihama are open on weekdays from 8:30 to 17:15.
- Online applications are offered by Matsuyama and Imabari. Niihama’s page offers the phone and the “water use notice” postcard hung on your door handle.
Checked with official pages on October 27, 2026 (Japan time). Prices and hours may change.
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Where to apply, deadline and method in the 3 cities
Deadlines are given in days for Imabari (3 days before, for both starting and stopping) and Matsuyama (stopping at the latest 3 days before); for Niihama it is “in advance”. Starting and stopping are reported separately.
| City | Phone | Deadline | How to apply |
|---|---|---|---|
| Matsuyama | 089-915-0311 | Stopping: at the latest 3 days before | Phone, online, postcard, counter |
| Imabari | 0898-32-6760 | Starting and stopping: 3 days before | Phone, online, application form |
| Niihama | 0897-65-1331 | “In advance” | Phone, postcard |
Sources: Matsuyama City, “Procedures for water and sewerage (for water supply users)” (Japanese), Imabari City Waterworks, “Applying to start or stop service” (Japanese) and Niihama City, “Water notices (start, stop, change of name, change in number of households)” (Japanese), checked October 27, 2026.
If you do not file a stop notice, you keep being charged even if you do not use the water. Matsuyama and Niihama say that without contact, charges at the old address continue.
Things to know when applying for water in Ehime
In Ehime, the water office and the way to apply differ by city. Look up the office of the city you are moving to first.
- Matsuyama’s service is handled by the Veolia Jenets Matsuyama Office. Besides the counter inside the Takehara Water Purification Plant, applications are also taken on the 1st floor of the Matsuyama City Hall main building (Niban-cho, in front of the Iyo Bank) and at the Hojo office.
- Matsuyama bills two months at a time and does not calculate by day. For a stop, you choose from bank transfer, a payment notice, or settling on site.
- In Matsuyama, if you live in an apartment building of 3 or more floors and pay your water charge to the landlord or management company, you do not need to apply to the Public Enterprise Bureau.
- Imabari started online applications for starting and stopping on February 3, 2025. The phone number for the island areas is different (0897-82-1220).
- Niihama asks for your new address when you stop service. If you are moving within the city, tell them and they handle the new address’s water together.
Matsuyama: apply to the Veolia Jenets Matsuyama Office; the phone is also open on weekends and holidays
In Matsuyama you apply to start or stop service by phone to the Veolia Jenets Matsuyama Office (089-915-0311) or online. For stopping, contact them at the latest 3 days before. No number of days is given for starting; the city asks you to check that all the taps are closed by the day before the start date (Matsuyama City, procedures for water and sewerage, Japanese).
The phone is answered from 8:30 to 18:00 on weekdays and 8:30 to 17:00 on Saturdays, Sundays and holidays (except December 29 to January 3). There are 3 counters: the office (Takehara 2-chome, inside the Takehara Water Purification Plant), the 1st floor of the Matsuyama City Hall main building, and the Hojo office (089-911-7731). The City Hall counter and the Hojo office are open on weekdays from 8:30 to 17:15, and on weekends and holidays calls go to the office’s phone (Matsuyama City, contacts for procedures, payment and meter reading, Japanese).
You can also apply to start service by mailing the “water supply use notice” postcard hung on your front door. For online applications, you also need to arrange bank transfer payment together with the start or stop. If you move within the city, you can carry over the account used at the previous place (Matsuyama City, applying online, Japanese).
On the stop call you are asked for your customer number, move-out date, new address, how you will settle the bill, and your relationship to the user (contract holder). A temporary stop for a month or more is accepted at the same office.
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Imabari: apply to the Water Customer Center by phone or online, up to 3 days before
In Imabari you report both moving in and moving out to the Water Customer Center (0898-32-6760) up to 3 days before. Besides phone and online, you can also submit a “water use application” or “water use (stop) application” form. The PDF and Word forms can be downloaded from the city’s page (Imabari City Waterworks, applying to start or stop service, Japanese).
Online applications began on February 3, 2025 (Imabari City Waterworks, notices, Japanese). Changing the user’s name or the billing address is done by form or phone.
The Customer Center is open on weekdays from 8:30 to 17:15, closed on Saturdays, Sundays, holidays and over the New Year. For the island areas, contact 0897-82-1220.
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Niihama: apply to the Waterworks and Sewerage Bureau Customer Center; a late request may not start on your day
In Niihama you contact the Waterworks and Sewerage Bureau Customer Center (0897-65-1331) by phone to start or stop service. You are asked to contact them “in advance” for a start, and a last-minute request may not start on your preferred day and time. If a “water use notice” is hanging on the door handle, you can also mail the postcard inside (Niihama City, water notices, Japanese).
For a start, give the address of the water supply, the user’s name, the start date, a phone number and, if you know it, the customer number. For a stop, give the customer number, the address of the water supply being stopped, the user’s name, the stop date and your new address, and settle the bill. If a building is to be demolished, say so, because the meter may be removed.
It is open on weekdays from 8:30 to 17:15, closed on Saturdays, Sundays, holidays and over the New Year. Outside these hours, on-duty staff respond, the city says. When starting service, be careful not to leave a tap open and flood the home. The water equipment on the property is managed by the user, and flood damage is the user’s responsibility.
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Order of applications
- When your moving date is set, confirm the cities of your old and new addresses.
- Apply to stop service at the old address. Find your customer number on the meter-reading slip or the receipt.
- Apply to start service at the new address. Imabari requires it up to 3 days before; Matsuyama and Niihama give no number of days, so contact them early.
- On moving day, close the taps before you begin using water.
Procedures at the city hall such as the moving-in notice are covered on the Japanese page Moving-in procedures in Matsuyama (Japanese).
Sources
7 pages we checked
- Matsuyama City, “Procedures for water and sewerage (for water supply users)”
- Imabari City Waterworks, “Applying to start or stop service”
- Niihama City, “Water notices (start, stop, change of name, change in number of households)”
- Matsuyama City, contacts for procedures, payment and meter reading
- Matsuyama City, applying online
- Imabari City Waterworks, notices
- Japanese version of this page (日本語版)
Checked with official pages on October 27, 2026 (Japan time).
