Ward office service hours in Kitakyushu City
- Ward offices in all 7 wards open weekdays 8:30–17:00, with Citizens and other counters open until 19:00 on Thursdays.
- Offices are closed on Saturdays, Sundays, public holidays, and during the New Year period from December 29 to January 3.
- Convenience-store issuing operates 6:30–23:00 on weekends and evenings, costing ¥10 per certificate until March 31, 2027.
The ward offices of Kitakyushu City are open from 8:30 to 17:00 on weekdays in all 7 wards, but every Thursday the Citizens, Health and Welfare, and National Health Insurance and Pension counters stay open until 19:00 (no extension on a Thursday that is a public holiday). They are closed on Saturdays, Sundays and public holidays and over the year-end and New Year holidays (December 29 to January 3).
In short
- You cannot go on weekday daytime: Thursday from 17:00 to 19:00 (ward offices only; branch offices close at 17:00).
- You need a certificate of residence or seal registration certificate on a weekend or at night: use convenience-store issuing with a My Number Card (6:30–23:00, ¥10 each until March 31, 2027).
- You have no My Number Card and need those certificates at a counter at night or on a weekend: the Kokura Administrative Service Corner in the Kokura Station building (open 8:30–19:00 including weekends and holidays; family register certificates can be collected from the next business day of the ward office).
Checked with official pages on October 19, 2026 (Japan time). Prices and hours may change.
Note: A certificate of residence (jumin-hyo) is an official copy of your address registration. The convenience-store service needs a My Number Card, Japan’s national ID card.
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1. Kitakyushu ward office counters are open 8:30–17:00 in all 7 wards, until 19:00 on Thursdays
The ward office counters in all 7 wards (Moji, Kokurakita, Kokuraminami, Wakamatsu, Yahatahigashi, Yahatanishi and Tobata) are open Monday to Friday, 8:30–17:00. The 9 branch offices have the same hours but no Thursday extension. Locations of ward and branch offices (Kitakyushu City) (Japanese)
| Counter | Weekdays | Thursday | Sat, Sun, holidays |
|---|---|---|---|
| 7 ward offices | 8:30–17:00 | Some counters until 19:00 | Closed |
| Branch offices (9) | 8:30–17:00 | Until 17:00 | Closed |
| Kokura Administrative Service Corner | 8:30–19:00 | 8:30–19:00 | 8:30–19:00 |
| Convenience-store issuing | 6:30–23:00 | 6:30–23:00 | 6:30–23:00 |
The Kokura Administrative Service Corner is closed over the year-end and New Year holidays (December 29 to January 3) and may close temporarily for equipment inspections. At convenience stores, family register and supplementary family register records are available only on weekdays, 9:00–17:00.
The counters that stay open until 19:00 on Thursdays are the Citizens section (change-of-address and family register notifications, seal registration, certificates of residence, seal registration certificates and family register certificates, My Number Card reception, and city tax certificates), the Health and Welfare section (applications for child allowance, nursery admission and long-term care certification, issuing of the Maternal and Child Health Handbook, and so on) and the National Health Insurance and Pension section (joining and leaving National Health Insurance, exemption applications for the National Pension, and so on). Wide-area issuing of certificates of residence and family registers, and procedures of the Fixed Asset Tax section, are not covered by the extension. Because phone lines are hard to connect during the extended hours, make phone inquiries by 17:00. Extended reception hours for some ward office services (Kitakyushu City) (Japanese)
For city tax, the Eastern City Tax Office is in Kokurakita Ward Office and the Western City Tax Office is in Yahatanishi Ward Office, and both are open until 19:00 on Thursdays. At the 5 ward offices of Moji, Kokuraminami, Wakamatsu, Yahatahigashi and Tobata, you apply for city tax certificates at the Citizens section together with certificates of residence and so on, and city tax consultations are handled through the “City Tax Online Counter”, which connects you to staff by video conference. The City Tax Online Counter is also available until 19:00 on Thursdays (it does not handle payment of city tax).
2. Convenience-store issuing on weekends and at night: ¥10 each in Kitakyushu
For certificates you need on weekends or weekday nights, when the ward offices are closed, a My Number Card lets you get them at a convenience store for ¥10 each. A copy of the certificate of residence and a seal registration certificate are available 6:30–23:00 (within the store’s business hours), and a full (individual) family register certificate and a copy of the supplementary family register record are available on weekdays (except public holidays), 9:00–17:00. The ¥10 fee applies from June 1, 2026 to March 31, 2027; at a counter, a certificate of residence and a seal registration certificate are ¥300, a current family register certificate is ¥450 and a supplementary family register record is ¥300. Convenience-store issuing of certificates (Kitakyushu City) (Japanese)
| Where | Hours | Certificates | Fee |
|---|---|---|---|
| Ward office Citizens section | Weekdays 8:30–17:00 (Thursday until 19:00) | Certificate of residence, seal registration certificate, family register, supplementary record | Residence ¥300, family register ¥450 |
| Kokura Administrative Service Corner | 8:30–19:00 (closed Dec 29–Jan 3) | Certificate of residence, seal registration certificate, family register, supplementary record | Residence ¥300, family register ¥450 |
| Convenience store (residence, seal) | 6:30–23:00 | Copy of certificate of residence, seal registration certificate | ¥10 |
| Convenience store (family register, supplementary record) | Weekdays 9:00–17:00 | Full (individual) family register certificate, supplementary record | ¥10 |
| Convenience store (city tax certificates) | 6:30–23:00 | Income certificate, individual city and prefectural resident tax payment certificate | ¥10 |
Counter fees follow the pages for the certificate of residence, seal registration certificate and family register certificates (all Japanese). People receiving public assistance get counter fees reduced or waived.
You need a My Number Card with the user-certification electronic certificate on it and its 4-digit PIN. A smartphone with the smartphone electronic certificate also works, and you can get certificates at stores across Japan that have multi-copy machines, such as Seven-Eleven, Lawson, FamilyMart and Ministop. If you enter the PIN wrongly 3 times in a row, the card is locked, and it can be unlocked only at a ward office or branch office counter. Right after you move, right after you receive the card, or right after a family register notification, it may not work.
Certificates of residence are for the person and current members of the same household, and seal registration certificates only for the person; removed-address certificates and removed family registers cannot be issued. Family registers and supplementary records are for people whose registered domicile is in Kitakyushu, and people living outside the city need to register for the service in advance.
Income (taxed or non-taxed) certificates and the individual city and prefectural resident tax payment certificate (general use) are also ¥10 instead of ¥300 during the period. This applies only to your own certificate, if you are registered as a resident of Kitakyushu and have filed your tax return; certificates for fiscal 2025 and earlier and full-payment certificates are at the ward office counter. Convenience-store issuing of city tax certificates (Kitakyushu City) (Japanese)
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3. The Kokura Administrative Service Corner at Kokura Station is open until 19:00, including weekends and holidays
The Kokura Administrative Service Corner, on the 1st floor of Garden City Kokura on the east side of the JR Kokura Station building, handles certificates 8:30–19:00 including weekends and holidays. It is closed over the year-end and New Year holidays (December 29 to January 3) and may close temporarily for equipment inspections. A copy of the certificate of residence (except a wide-area certificate of residence) and a seal registration certificate are ¥300, a current family register certificate is ¥450 and a supplementary family register record is ¥300. While the ward offices are closed (weekends, holidays, and weekdays other than Thursday after 17:00), family register certificates and supplementary records cannot be issued on the spot and are collected on or after the next business day. City tax certificates are not handled. Administrative service corner (Kitakyushu City), Avoiding crowds at ward offices (Kitakyushu City) (both Japanese)
At the same counter, people registered as residents of Kokurakita Ward can also have the electronic certificate of the My Number Card issued or renewed and change or reset the PIN. It is open 10:00–19:00 on weekdays (last reception 18:20) and 9:00–17:30 on Saturdays and Sundays (last reception 17:00). It does not operate on public holidays or on the Sunday after the 3rd Saturday of each month because of system maintenance. People who booked in advance have priority for issuing or renewing the electronic certificate. The Kurosaki administrative service corner closed on March 31, 2025.
| Name | Kokura Administrative Service Corner |
|---|---|
| Address | Garden City Kokura 1F, 3-7-1 Kyomachi, Kokurakita-ku, Kitakyushu |
| Hours / Closed | Certificates 8:30–19:00 (closed December 29–January 3) |
| Phone | 093-512-6677 |
| Map | Open in Google Maps ↗ |
| Official site | Open the official site ↗ |
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4. Ward office counter reservations, and the days and hours that are crowded
According to the city’s crowd forecast, 8:30–10:00 is relatively quiet and 10:00–14:00 is especially crowded. Mid-March to early May, when moving procedures peak, is also crowded. In periods when My Number Card applications and collection and electronic certificate renewals are concentrated, you may wait more than an hour on Mondays and weekday afternoons, and Thursdays are forecast to be crowded after 18:00 as well. Ward office counters can be reserved through “Sumaraku Madoguchi”, and branch offices cannot be reserved. Ward office counter crowd forecast calendar (Kitakyushu City) (Japanese)
Moving-in notifications and similar procedures are in our article on moving-in notifications in Kitakyushu (Japanese), and child allowance is in our article on child allowance in Kitakyushu (Japanese).
5. Getting to the ward offices of Moji, Kokurakita, Kokuraminami, Wakamatsu, Yahatahigashi, Yahatanishi and Tobata, and parking
Addresses and main phone numbers are in the table at the end of each ward’s section. The direct phone numbers of the Citizens sections and parking are as follows.
| Ward office | Citizens section direct line | Nearest station | Parking |
|---|---|---|---|
| Moji Ward Office | 093-331-1661 | JR Mojiko Station | Citizens’ parking lot, about 70 cars |
| Kokurakita Ward Office | 093-582-3350 | Monorail Tanga Station | Citizens’ parking lot, 98 cars (1 hour free in principle) |
| Kokuraminami Ward Office | 093-951-4890 | Monorail Kitagata Station | Multi-story parking available |
| Wakamatsu Ward Office | 093-761-6232 | JR Wakamatsu Station | 86 cars |
| Yahatahigashi Ward Office | 093-681-8604 | JR Yahata Station (bus) | Free |
| Yahatanishi Ward Office | 093-642-0415 | JR Kurosaki Station | Kurosaki Station West parking lot (1 hour free with counter use) |
| Tobata Ward Office | 093-871-7828 | JR Tobata Station (bus) | ¥100 per 30 minutes (up to 3 hours free in principle if you did a procedure) |
Moji Ward Office
It is a 10–15 minute walk from JR Mojiko Station, or about 5 minutes by Nishitetsu Bus No. 95 or 96 from in front of Mojiko Station, getting off at “Moji Kuyakusho-mae”, right next to the ward office. By car, use the citizens’ parking lot (about 70 cars). Moji Ward also has the Matsugae Branch Office (Kishi-shinmachi, 093-481-1001) and the Osato Branch Office (Osato-haramachi, 093-381-3631). Access to the ward office (Kitakyushu City) (Japanese)
| Name | Moji Ward Office |
|---|---|
| Address | 1-1-1 Kiyotaki, Moji-ku, Kitakyushu |
| Hours / Closed | 8:30–17:00 (some counters such as the Citizens' Division open until 19:00 on Thursdays; closed weekends, holidays, and December 29–January 3) |
| Phone | 093-331-1881 |
| Map | Open in Google Maps ↗ |
| Official site | Open the official site ↗ |
Kokurakita Ward Office
From JR Kokura Station or Nishi-Kokura Station, take the 100-yen downtown circular bus for about 10 minutes and get off at “Kokurakita Kuyakusho-mae”. From Kokura Station you can also use bus No. 27, and it is about a 10-minute walk from Monorail Tanga Station. The ward office’s citizens’ parking lot has 98 spaces, and the guideline for free parking is 1 hour or less in principle. It is open 8:15–17:45 (until 19:30 on Thursdays only) and accepts cars under 2.3 m high. You get a parking ticket on entry and have it stamped at the counter you visited. Access to the ward office (Kitakyushu City) (Japanese)
| Name | Kokurakita Ward Office |
|---|---|
| Address | 1-1 Otemachi, Kokurakita-ku, Kitakyushu |
| Hours / Closed | 8:30–17:00 (some counters such as the Citizens' Division open until 19:00 on Thursdays; closed weekends, holidays, and December 29–January 3) |
| Phone | 093-582-3311 |
| Map | Open in Google Maps ↗ |
| Official site | Open the official site ↗ |
Kokuraminami Ward Office
It is about 30 minutes by bus No. 12 from the bus terminal in front of Kokura Station, or a 15-minute walk from Monorail Kitagata Station. There is a multi-story parking lot. Kokuraminami Ward also has the Sone Branch Office (Shimosone, 093-471-7621), the Ryotani Branch Office (Tokuyoshinishi, 093-451-1001) and the Higashitani Branch Office (Kinoshita, 093-451-0001). Access to the ward office (Kitakyushu City) (Japanese)
| Name | Kokuraminami Ward Office |
|---|---|
| Address | 5-1-2 Wakazono, Kokuraminami-ku, Kitakyushu |
| Hours / Closed | 8:30–17:00 (some counters such as the Citizens' Division open until 19:00 on Thursdays; closed weekends, holidays, and December 29–January 3) |
| Phone | 093-951-4111 |
| Map | Open in Google Maps ↗ |
| Official site | Open the official site ↗ |
Wakamatsu Ward Office
It is a 10–15 minute walk from JR Wakamatsu Station, and you can also take a bus bound for Wakamatsu Watashiba from the Ohashi-dori bus stop in front of the station. If you come by ferry from Tobata, it is about a 5-minute walk from Wakamatsu Watashiba. The parking lot has 86 spaces (3 for people with disabilities and 2 for light cars only) and 1 EV charger. Wakamatsu Ward also has the Shimagou Branch Office (Kamoda, 093-791-0721). Access to the ward office (Kitakyushu City) (Japanese)
| Name | Wakamatsu Ward Office |
|---|---|
| Address | 1-1-1 Hamamachi, Wakamatsu-ku, Kitakyushu |
| Hours / Closed | 8:30–17:00 (some counters such as the Citizens' Division open until 19:00 on Thursdays; closed weekends, holidays, and December 29–January 3) |
| Phone | 093-761-5321 |
| Map | Open in Google Maps ↗ |
| Official site | Open the official site ↗ |
Yahatahigashi Ward Office
From JR Yahata Station, take Nishitetsu Bus No. 43, 45 or 56 for about 7 minutes to “Yahatahigashi Kuyakusho-shita” and walk 3 minutes. Parking is free. Access to the ward office (Kitakyushu City) (Japanese)
| Name | Yahatahigashi Ward Office |
|---|---|
| Address | 1-1-1 Chuo, Yahatahigashi-ku, Kitakyushu |
| Hours / Closed | 8:30–17:00 (some counters such as the Citizens' Division open until 19:00 on Thursdays; closed weekends, holidays, and December 29–January 3) |
| Phone | 093-671-0801 |
| Map | Open in Google Maps ↗ |
| Official site | Open the official site ↗ |
Yahatanishi Ward Office
It is on the 4th to 6th floors of Comcity, a 1-minute walk from JR Kurosaki Station, and also right by “Kurosaki-ekimae” on the Chikuho Electric Railroad. By car, use the city’s Kurosaki Station West parking lot next to Comcity; if you use a counter, parking is free for 1 hour (take your parking ticket to the counter). If you may exceed the free time, tell the staff. Yahatanishi Ward also has the Orio Branch Office (Komyo, 093-691-0031), the Kojaku Branch Office (Shimo-kojaku, 093-611-0834) and the Yahataminami Branch Office (Chaya-no-hara, 093-617-0734). Access to the ward office (Kitakyushu City) (Japanese)
| Name | Yahatanishi Ward Office |
|---|---|
| Address | Comcity 4F–6F, 3-15-3 Kurosaki, Yahatanishi-ku, Kitakyushu |
| Hours / Closed | 8:30–17:00 (some counters such as the Citizens' Division open until 19:00 on Thursdays; closed weekends, holidays, and December 29–January 3) |
| Phone | 093-642-1441 |
| Map | Open in Google Maps ↗ |
| Official site | Open the official site ↗ |
Tobata Ward Office
It is a 20-minute walk from JR Tobata Station. From the Tobata Station bus stop, take Nishitetsu Bus (No. 5, 25, 27, 28, 40, 42, 44 or 92) for about 5 minutes and get off at “Tobata Kuyakusho-mae”, right by the ward office. The ward office parking lot is open 8:00–22:00 every day at ¥100 per 30 minutes. If you did a procedure at the ward office, parking is free for up to 3 hours in principle, and you get the free-parking processing at the counter where you did the procedure. Tobata Ward Office parking lot (Kitakyushu City) (Japanese)
| Name | Tobata Ward Office |
|---|---|
| Address | 1-1-1 Senbo, Tobata-ku, Kitakyushu |
| Hours / Closed | 8:30–17:00 (some counters such as the Citizens' Division open until 19:00 on Thursdays; closed weekends, holidays, and December 29–January 3) |
| Phone | 093-871-1501 |
| Map | Open in Google Maps ↗ |
| Official site | Open the official site ↗ |
6. FAQ
Common questions
Can I submit notifications at a ward office on Saturdays and Sundays?
The counters are closed in all 7 wards, but family register notifications can be submitted at the ward office’s night-duty window on closed days. The documents received are checked on the next business day, and if there is a defect, the day you submitted may not count as the acceptance date. Change-of-registered-domicile notification (Kitakyushu City) (Japanese)
Can I get a certificate of residence at a branch office?
Yes. A copy of the certificate of residence can be requested at the Citizens section of a ward office and at a branch office, on weekdays 8:30–17:00. A wide-area certificate of residence for people whose address is outside Kitakyushu can also be requested at either. Branch offices have no Thursday extension and cannot be reserved.
Until when is the ¥10 convenience-store fee in effect?
Certificates of residence, seal registration certificates, family registers, supplementary family register records and city tax certificates are ¥10 each until March 31, 2027.
Sources
19 pages we checked
- Locations of ward and branch offices (Kitakyushu City)
- Extended reception hours for some ward office services (Kitakyushu City)
- Convenience-store issuing of certificates (Kitakyushu City)
- certificate of residence
- seal registration certificate
- family register certificates
- Convenience-store issuing of city tax certificates (Kitakyushu City)
- Administrative service corner (Kitakyushu City)
- Avoiding crowds at ward offices (Kitakyushu City)
- Ward office counter crowd forecast calendar (Kitakyushu City)
- Access to the ward office (Kitakyushu City)
- Access to the ward office (Kitakyushu City)
- Access to the ward office (Kitakyushu City)
- Access to the ward office (Kitakyushu City)
- Access to the ward office (Kitakyushu City)
- Access to the ward office (Kitakyushu City)
- Tobata Ward Office parking lot (Kitakyushu City)
- Change-of-registered-domicile notification (Kitakyushu City)
- Japanese version of this page (日本語版)
Checked with official pages on October 19, 2026 (Japan time).
