Kumamoto City counter reception hours
- Counters at City Hall main building and the 5 ward offices operate weekdays 9:00–16:30 since February 2, 2026.
- On Sundays, the after-hours certificate counter on Chuo Ward Office's 1st floor issues certificates of residence and seal registration certificates.
- A copy of the certificate of residence costs ¥400 at a counter and ¥200 through convenience-store issuing.
The counters at Kumamoto City Hall (main building) and the 5 ward offices are open only on weekdays, 9:00–16:30. However, on Sundays the after-hours certificate counter on the 1st floor of Chuo Ward Office can issue a certificate of residence (jumin-hyo) and a seal registration certificate, and on both Saturdays and Sundays the My Number Card Center (Daigeki Kaikan) and the Higashi Ward satellite (Yume Town Sunpian) are open.
In short
- To get a certificate of residence or seal registration certificate: a ward office on weekdays, Chuo Ward Office on Sundays, or a convenience store every day (¥200 each).
- To apply for or collect a My Number Card on a weekend: the My Number Card Center (the Higashi Ward satellite takes collection by appointment only, and only some applications).
- Birth, marriage and death notifications: ward offices accept them on weekends, holidays and in the evening.
Checked with official pages on October 19, 2026 (Japan time). Prices and hours may change.
Note: A certificate of residence (jumin-hyo) is an official copy of your address registration. The convenience-store service needs a My Number Card, Japan’s national ID card.
Ward office counter reception has been 9:00–16:30 on weekdays since February 2, 2026 (it was 8:30–17:15 before). The City Hall and ward office buildings are still open from 8:00 to 18:00 as before, but counter reception ends at 16:30. Telephone reception is still 8:30–17:15.
| Ward office | Location | Main phone | Branch offices |
|---|---|---|---|
| Chuo Ward | 1-1 Tedori-honmachi (inside City Hall) | 096-328-2555 | None |
| Higashi Ward | 16-30 Higashi-honmachi | 096-367-9111 | Takuma |
| Nishi Ward | 2-7-1 Kojima | 096-329-1111 | Kawachi, Yoshino annex |
| Minami Ward | 405-3 Kiyofuji, Tomiai-machi | 096-357-4111 | Kota, Tenmei, Jonan |
| Kita Ward | 238-1 Iwano, Ueki-machi | 096-272-1111 | Shimizu, Tatsuta |
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1. Opening hours of Kumamoto’s counters by day (weekday, Saturday, Sunday)
| Counter | Weekdays | Saturday | Sunday |
|---|---|---|---|
| Ward office and general branch office counters | 9:00–16:30 | Closed | Closed |
| Chuo Ward Office after-hours certificate counter (certificate of residence etc.) | — | Closed | 9:00–16:30 |
| My Number Card Center (Daigeki Kaikan) | Mon, Tue, Wed 9:00–15:30 | 9:00–15:00 | 9:00–15:00 |
| Higashi Ward satellite (Yume Town Sunpian) | Mon, Thu, Fri 11:00–18:45 | 11:00–18:45 | 11:00–18:45 |
| Convenience-store issuing | 6:30–23:00 | 6:30–23:00 | 6:30–23:00 |
On public holidays, the ward offices, Chuo Ward Office’s after-hours certificate counter and the My Number Card Center are closed. The Higashi Ward satellite is closed on Tuesdays and Wednesdays but open on holidays. The My Number Card Center and the Higashi Ward satellite are also closed on the Sunday after the 3rd Saturday for system maintenance. Family register copies at convenience stores are available 8:30–20:00.
2. Until what time are Kumamoto’s City Hall and ward office counters open? Weekdays 9:00 to 16:30
The counters of the 5 ward offices and of the main building (Resident Affairs, Welfare, National Health Insurance and Pension, Health and Children sections and others) are open Monday to Friday, 9:00–16:30. They are closed on public holidays and from December 29 to January 3. The My Number special counter and passport applications and issuing follow the same hours. Counter reception hours have changed (Kumamoto City) (Japanese)
During the busy moving season the hours are extended, and in 2026 they were 8:30–17:15 from March 16 to April 6. The number of people waiting at the Resident Affairs counters and the general branch offices (Takuma, Kota, Shimizu and Tatsuta) can be viewed on the web in real time (the Kawachi, Tenmei and Jonan branch offices and the Yoshino annex are not covered). Guide to real-time Resident Affairs counter status (Kumamoto City) (Japanese)
The counters of the branch offices (the 7 general branch offices of Takuma, Kawachi, Kota, Tenmei, Jonan, Shimizu and Tatsuta, and the Yoshino annex of Kawachi) are also covered by the same notice. A copy of your certificate of residence can be requested at any ward office or general branch office, regardless of which ward you live in. For those requesting residence-related certificates at a counter (Kumamoto City) (Japanese)
3. On Sundays, the after-hours certificate counter at Chuo Ward Office issues certificates of residence
On Sundays, the after-hours certificate counter on the 1st floor of Chuo Ward Office is open 9:00–16:30 and issues copies of the certificate of residence, seal registration certificates and more. It is closed when the Sunday is a public holiday and over the year-end and New Year holidays. The inquiry number is 096-328-2256.
What you can get is a copy of the certificate of residence, a certificate of the items on it, a seal registration certificate, a copy of the family register (current), a supplementary family register record (current) and a city and prefectural resident tax (income and taxation) certificate. Requests by third parties, for official use or by lawyers, certificates of residence for people outside Kumamoto City (wide-area issuing), and procedures such as a change-of-address notification or seal registration cannot be handled. Right after a family register notification is submitted, it can take about a week to be reflected, and family register certificates may not be available. For those who want to get a certificate of residence on a Sunday (Kumamoto City) (Japanese)
Passports can be collected on Sundays only at Chuo Ward Office, 9:00–16:30 (applications are weekdays only). Access to Chuo Ward Office (Kumamoto City) (Japanese)
4. Convenience-store issuing in Kumamoto costs ¥200 and runs from 6:30 to 23:00, including weekends
With a My Number Card, you can get a copy of the certificate of residence, a seal registration certificate, a city and prefectural resident tax certificate and more from a convenience-store multi-copy machine for ¥200 each. At a counter, a certificate of residence costs ¥400. The service hours are 6:30–23:00 (except at year-end and New Year and on maintenance days). Family register copies are available 8:30–20:00.
The certificates available are a copy of the certificate of residence, a seal registration certificate, family register certificates (full or individual matters), a city and prefectural resident tax certificate, a tax payment certificate and property-related certificates. People whose certificate of residence needs correcting, people whose address is over 50 characters, people covered by domestic-violence support measures, and some certificates for people under 15 cannot be issued. Right after a moving procedure, the certificate of residence for the previous address may be issued. About the convenience-store issuing service (Kumamoto City) (Japanese)
5. Family register notifications and My Number Cards are also handled on weekends
Birth, marriage, death and divorce notifications can be handed in at each ward office on weekends, holidays and at night. On weekdays from 16:30 to 17:15, the Resident Affairs family register counter only receives them, and from 17:15 the after-hours counter takes them. At Chuo Ward Office, the after-hours counter on the basement floor of City Hall takes them all day on holidays and from 17:15 to 8:30 the next morning on weekdays. At Higashi, Nishi, Minami and Kita ward offices, it is 8:30–17:15 on holidays and 17:15–22:00 on weekdays, and on weekday nights death, stillbirth and non-acceptance notifications cannot be submitted. Since they are only taken in, if anything is missing or incomplete you will have to go to a counter later. Counters that accept family register notifications (Kumamoto City) (Japanese)
Some My Number Card counters are open on Sundays and at night. The My Number Card Center at Daigeki Kaikan is open 9:00–15:30 on Mondays, Tuesdays and Wednesdays and 9:00–15:00 on weekends, and closed on Thursdays, Fridays and public holidays. The Higashi Ward satellite at Yume Town Sunpian is open 11:00–18:45 on Mondays, Thursdays, Fridays, Saturdays and Sundays. For collecting your card, the My Number Card Center accepts appointments, and the Higashi Ward satellite is by appointment only. What you can do differs by counter, such as applying, collecting and renewing the electronic certificate, and a list is on a page updated on October 1, 2026. About counters for My Number Card procedures (Kumamoto City) (Japanese)
6. Chuo Ward Office is on the 1st to 3rd floors of City Hall
Chuo Ward Office occupies part of the 1st to 3rd floors of City Hall, and on Sundays only the after-hours certificate counter and the passport issuing counter are open. Access to Chuo Ward Office (Kumamoto City) (Japanese)
By car, park in the City Hall parking lot (1-1-8 Shimotori, Chuo Ward, open 24 hours). On weekdays 8:30–17:30 it is ¥400 for the first hour and ¥150 per hour after that, and it is ¥100 for the first hour if you have business at City Hall and complete the discount procedure. At night and on weekends and holidays, it is ¥300 for the first hour and ¥150 after that (guidance updated in June 2025). By public transport, take the streetcar from Kumamoto Station (toward Kengunmachi) for about 10 minutes, get off at “Kumamoto-jo / City Hall-mae”, and walk about 1 minute. Access to Kumamoto City Hall (Kumamoto City) (Japanese)
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7. Higashi Ward Office and Takuma General Branch Office
People living in the eastern part of the ward can also request a copy of the certificate of residence at Takuma General Branch Office (7-11-15 Nagamine-higashi, Higashi Ward, 096-380-3111). For those requesting residence-related certificates at a counter (Kumamoto City) (Japanese)
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8. Nishi Ward Office parking is open until 22:00
The Nishi Ward Office access page lists parking hours of 8:30–22:00 (8:30–17:15 on days the community center is closed). If you expect to take a long time, you are advised to use the parking lot north of the ward office (new building). Access to Nishi Ward Office (Kumamoto City) (Japanese)
In the hilly Kawachi-machi area there are Kawachi General Branch Office (2069-5 Funatsu, Kawachi-machi, 096-276-1111) and the Yoshino annex (1410 Node, Kawachi-machi, 096-277-2001). For those requesting residence-related certificates at a counter (Kumamoto City) (Japanese)
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9. Minami Ward Office is in Tomiai-machi, with 3 branch offices
According to the Minami Ward Office counter list, the Resident Affairs, Welfare and Tax sections are on the 1st floor, and the Health and Children and Public Assistance sections are on the 3rd floor. Access to Minami Ward Office (Kumamoto City) (Japanese)
The ward is large, and you can also request a copy of the certificate of residence at Kota General Branch Office (2-4-1 Kota, 096-378-0172), Tenmei General Branch Office (2035 Okukoga-machi, 096-223-1111) and Jonan General Branch Office (1050 Miyaji, Jonan-machi, 0964-28-3111). For those requesting residence-related certificates at a counter (Kumamoto City) (Japanese)
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10. Kita Ward Office and the Shimizu and Tatsuta general branch offices
Kita Ward Office is in Ueki-machi, and the branch offices in the ward are Shimizu General Branch Office (14-7 Shimizu-kamei-machi, 096-343-9161) and Tatsuta General Branch Office (1-1-10 Tatsuta-yuge, 096-338-2231). For those requesting residence-related certificates at a counter (Kumamoto City) (Japanese)
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11. Which way to go?
If you can get there by 16:30 on a weekday, use a ward office or general branch office; otherwise you can choose convenience-store issuing or Chuo Ward Office on Sunday. If your My Number Card has the electronic certificate on it, the convenience store is faster and cheaper. People without the card, and people doing procedures that neither the Sunday counter nor the convenience store can handle, such as a change-of-address notification or seal registration, go to a weekday counter.
Some moving, childcare and nursing-care procedures can be applied for online through “Pittari Service” on My Number Portal. These include pregnancy notification, moving-out notification, child allowance, applications for licensed nursery facilities and applications for long-term care certification, and the list is growing. Counter reception hours have changed (Kumamoto City) (Japanese)
12. FAQ
Common questions
Can I do nothing after 16:30?
Counter reception ends, but you can still hand in family register notifications, use convenience-store issuing and use Chuo Ward Office on Sundays. Telephone reception runs until 17:15, and the Kumamoto City call center (Higomaru Call, 096-334-1500) is open every day of the year, 8:00–20:00.
Are they open on Saturdays?
The regular ward office and City Hall counters are closed on Saturdays. To get a certificate on a Saturday, use convenience-store issuing, and for My Number Card procedures, the My Number Card Center (9:00–15:00) or the Higashi Ward satellite (11:00–18:45) is open.
What is Kumamoto City Hall’s main phone number?
096-328-2111. Telephone reception is 8:30–17:15 on weekdays, longer than the counter reception hours (until 16:30).
Sources
12 pages we checked
- Counter reception hours have changed (Kumamoto City)
- Guide to real-time Resident Affairs counter status (Kumamoto City)
- For those requesting residence-related certificates at a counter (Kumamoto City)
- For those who want to get a certificate of residence on a Sunday (Kumamoto City)
- Access to Chuo Ward Office (Kumamoto City)
- About the convenience-store issuing service (Kumamoto City)
- Counters that accept family register notifications (Kumamoto City)
- About counters for My Number Card procedures (Kumamoto City)
- Access to Kumamoto City Hall (Kumamoto City)
- Access to Nishi Ward Office (Kumamoto City)
- Access to Minami Ward Office (Kumamoto City)
- Japanese version of this page (日本語版)
Checked with official pages on October 19, 2026 (Japan time).
