My Number Card in 5 Tokyo Wards (2026): Pickup Booking, Weekend Counters and Certificate Renewal

Picking up a My Number Card in 5 Tokyo wards

Sunday pickup is available in Setagaya, Ota, Adachi, and on set holiday dates in Edogawa; Nerima opens on Saturdays.
Nerima counters open until 19:00 on weekdays, and Ota's Card Center opens until 19:00 on weekdays plus Saturdays and Sundays.
All five wards require a booking for card pickup, while electronic certificate renewal needs no booking except at Adachi's special venues.

In Tokyo, you can pick up a My Number Card (マイナンバーカード) on a Sunday in Setagaya (at the Card Center in Sangenjaya), Ota and Adachi wards, and in Edogawa only on set holiday opening days. Nerima has no Sunday pickup, only Saturdays, but its counters are open until 19:00 on weekdays. Ota’s Card Center is also open until 19:00 on weekdays and opens on weekends. In all five wards the pickup needs a booking, while renewing the electronic certificate needs none, except at Adachi’s special venues. Counter hours for other certificates are in resident record and seal certificate in 5 Tokyo wards, and moving-in steps are in moving into Tokyo’s 23 wards.

My Number Card pickup in 5 Tokyo wards: booking, weekday evenings and weekends

In all five wards, the counter will not hand over your card without a booking. After the notice of issuance (交付通知書, kofu tsuchisho) arrives, book a date and place online or by phone.

Ward	Weekdays and evenings	Weekends
Setagaya	9:00–16:30 at branch civic counters; Card Center until 18:30 on Tue and Thu	Sat at branch civic counters, Sun at the Card Center
Nerima	8:30–19:00	Sat only (main building, 1st floor)
Ota	9:00–17:00 at the main building (until 19:00 on Mon and Thu); Card Center until 19:00	Sat and Sun at the Card Center; Sun also at the main building
Edogawa	From 8:30 or 9:00 to 16:30; main building until 18:30 on the 1st and 3rd Wed	Set holiday opening days only
Adachi	8:30–16:30 at the Issuance Center; Senju Citizens’ Office until 18:30	4th Sunday and extra holiday dates

What to bring, in Ota’s list: the notice of issuance with everything sent with it; one photo ID such as a residence card (在留カード), passport or driver’s license, or two other IDs such as a health insurance eligibility certificate; and your notification card or current My Number Card if you have one. Ota also says the card is made to match the period of stay you had when you applied, so if that date has passed by pickup day the card cannot be handed over even with a booking (Ota: card pickup, Japanese). The other wards list their documents on their pickup pages.

Holiday opening days can change at short notice because of system maintenance, so check the date on the booking page or with the ward’s call center once you have chosen a day.

Renewing the electronic certificate, and a forgotten PIN

The electronic certificate (電子証明書, denshi shomeisho) expires on your 5th birthday after issue. The card itself lasts until your 10th birthday after issue (5th if you were under 18 at issue), and a new card comes with a new certificate (Adachi: certificate renewal). Counters take renewals from the day after the date three months before expiry; Setagaya, Nerima and Edogawa say it is free. Once the certificate expires, you cannot use convenience-store certificates or e-Tax.

Ward	Where to renew (no booking)	Weekends
Setagaya	Card Center, branch offices, community centers	Sat at branch civic counters, Sun at the Card Center
Nerima	6 citizens’ offices	Sat at the main building only
Ota	Main building, Card Center, branch offices	Card Center on Sat and Sun
Edogawa	Main building, Kasai, Koiwa, Komatsugawa, Tobu, Shishibone	On holiday pickup days
Adachi	Citizens’ offices (special venues need a booking)	4th Sunday at the Family Register and Resident Registration Division

The signature PIN (6 to 16 letters and numbers) locks after 5 wrong tries, and the 4-digit PINs after 3. You can reset them at a counter. If you know either the signature PIN or the user certificate PIN, you can also reset the other at a convenience-store copy machine, after booking in a smartphone app, every day from 6:30 to 23:00 (Setagaya: PIN reset at convenience stores). The resident registry PIN and the card information PIN can only be reset at a counter (Edogawa: PIN reset).

What to know when choosing a counter in Tokyo

You can pick up the card only at a counter of the ward where you are registered. If you move out of the ward before pickup, you can no longer receive it there, so pick it up before you file the moving-out notice (Ota: card pickup; Edogawa: pickup guide).

Weekday evenings and weekends differ a lot by ward. Ota’s Card Center is open until 19:00 on weekdays and on weekends; Nerima is open until 19:00 on weekdays and on Saturdays at the main building only. In Edogawa and Adachi, weekend opening days are set on a calendar, so check the dates first, then book.

Some pickup counters are outside the ward office: Setagaya’s is in the Sancha Showa Building in Sangenjaya, Ota’s on the 8th floor of a building near the east exit of Kamata Station, and Adachi’s at an Issuance Center away from the ward office. Check the venue name on the booking screen before you set off.

Help with applying is also offered away from the counters: Edogawa and Adachi each work with 20 post offices in the ward.

For foreign residents with a set period of stay, Nerima, Ota and Edogawa say the card expires on the last day of your period of stay if that comes first, and renewing your residence card does not change the card’s date by itself. Take the card and the new residence card to the ward before the card expires; Nerima says no reminder is sent (Nerima: card expiry for foreign residents).

If you have applied to renew your period of stay but the decision has not come before the card expires, the three wards can extend the card by up to two months. Bring the card and your residence card stamped “application pending” (更新許可申請中), or, in Nerima and Edogawa, the receipt email from the online residence application system; Nerima and Edogawa say you come back again after you receive the new residence card, and Nerima says the extension cannot be repeated. If the card does expire, you apply for a new one and pay the reissue fee. The Digital Agency’s FAQ says non-Japanese residents return the card when they move out of Japan.

Since June 14, 2026, you can also choose a Specified Residence Card (特定在留カード, tokutei zairyu kado), which combines the residence card and the My Number Card. It is optional. Setagaya says a ward counter takes this application only together with an address notification, such as a moving-in notice; otherwise you apply at an immigration office (Setagaya: Specified Residence Card, Japanese). See our Specified Residence Card guide.

Setagaya Ward

Pickup is at the branch civic counters on Saturdays and at the Card Center in Sangenjaya on Sundays. The civic counters (くみん窓口) of the five general branch offices (Setagaya, Kitazawa, Tamagawa, Kinuta and Karasuyama) are open Monday to Saturday, 9:00–12:00 and 13:00–16:30, and close on the 3rd Saturday. Smaller branch offices hand over cards on weekdays, 9:00–11:00 and 14:00–16:00; Taishido does not. Book at least 7 business days ahead, online (24 hours) or through the My Number Call Center. Slots for the month after next open on the first business day of each month (Setagaya: card pickup).

The Card Center is on the 3rd floor of the Sancha Showa Building; the 1st floor is a credit union, so take the elevator up. Only pickup needs a booking there. Certificate renewal, PIN resets, reissue and a new application form are handled without one, and the form you get can be sent by mail, online or from a street photo booth (Setagaya: My Number Card Center).

Certificate renewal is free and is also done at 10 branch offices and civic counters and at 20 community centers (Setagaya: certificate renewal). From your second card on, you can also pick up at the Setagaya, Tamagawa, Seijo or Chitose post office, weekdays 9:00–12:00 and 13:00–16:00, booking by phone only (Setagaya: pickup at post offices).

Name	Setagaya My Number Card Center
Address	Sancha Showa Building 3F, 1-41-10 Sangenjaya, Setagaya-ku
Hours / Closed	Pickup by booking only. Mon, Wed, Fri, Sun 9:00–16:30; Tue, Thu 11:00–18:30. Closed Sat, the Sun following the 3rd Sat, holidays, and New Year holidays. Sat at general branch office civic counters (9:00–12:00, 13:00–16:30, except the 3rd Sat)
Phone	03-3570-5031
Map	Open in Google Maps ↗
Official site	Open the official site ↗

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Nerima Ward

In Nerima, only the main building’s 1st-floor pickup corner is open on Saturdays (9:00–17:00). On weekdays you pick up at the counter on your notice (the main building or the Hayamiya, Hikarigaoka, Shakujii, Oizumi or Seki citizens’ office) from 8:30 to 19:00. Book with the QR code on the notice, 3 days ahead for a weekday and 7 days ahead for a Saturday, not counting weekends and holidays. If you are in a hurry, call the My Number Card Office Center (Nerima: pickup booking).

First-time applicants can get help at a counter, from a free photo to the application. The finished card then comes by restricted delivery mail (本人限定受取郵便), so you do not need to come back. Book by phone by the day before; the main building takes these on weekdays and Saturdays, 9:00–17:00, and citizens’ offices on weekdays, 9:00–17:00 (Nerima: application help).

Certificate renewal is done at the 6 citizens’ offices without booking, weekdays 8:30–18:30; on Saturdays only at the main building’s pickup corner, 9:00–16:00. Weekdays from about 10:00 to 13:00 are busy, as are the days after holidays and 15:00–17:00 (Nerima: certificate issue and renewal). Post offices cannot renew it. A reissued card costs ¥1,000 (¥2,000 for express issue).

Name	Nerima City Office main building, 1st-floor pickup corner
Address	6-12-1 Toyotamakita, Nerima-ku
Hours / Closed	Pickup by booking only. Weekdays 8:30–19:00, Sat 9:00–17:00. Closed Sun, holidays, and New Year holidays
Phone	03-5984-4595
Map	Open in Google Maps ↗
Official site	Open the official site ↗

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Ota Ward

Ota has three kinds of pickup counter: the main building, the Card Center and branch offices. Weekday evenings and weekends are at the main building and the Card Center. Book through Ota’s booking system or the My Number Call Center (9:00–17:00). The main building’s Family Register and Resident Registration Division is open Monday and Thursday 9:00–19:00, and Tuesday, Wednesday, Friday and Sunday 9:00–17:00. Branch offices hand over cards on weekdays, 9:00–17:00 (not 12:00–13:00); Kamata-higashi and Kamata-nishi do not, and none open on weekends (Ota: card pickup).

The Ota My Number Card Center is on the 8th floor of VORT Kamata, a 1-minute walk from the east exit of Kamata Station. Reception ends 30 minutes before closing. There is no parking, and it does not take moving-in notices (Ota: My Number Card Center).

Help with applying, with a free photo, is offered at the main building and the Card Center by booking; Saturday help has been stopped since January 2026 for the time being (Ota: application help).

Certificate renewal needs no booking: main building, weekdays 8:30–16:30; Card Center, weekdays 9:00–18:30 and weekends 9:00–16:30; branch offices except Kamata-higashi, weekdays 8:30–16:30. Bring the card and, if it has arrived, the expiry notice (Ota: certificate renewal).

Name	Ota My Number Card Center
Address	VORT Kamata 8F, 5-15-1 Kamata, Ota-ku
Hours / Closed	Pickup by booking only. Weekdays 9:00–19:00 (reception until 18:30), Sat, Sun 9:00–17:00 (reception until 16:30). Closed 3rd Sat and the following Sun, holidays, and New Year holidays
Phone	0570-03-3370
Map	Open in Google Maps ↗
Official site	Open the official site ↗

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Edogawa Ward

Edogawa has six pickup venues, and each opens on different holiday dates. Book on each venue’s booking site or through the My Number Call Center, which answers on weekdays from 8:30 to 17:00, not on weekends or holidays. You choose one of the six venues when you book. A pickup takes about 30 minutes to an hour per person (Edogawa: pickup guide).

About the My Number Card (Edogawa City official channel えどがわ区民ニュース, in Japanese)

Venue	Holiday hours	Holiday dates ahead (2026)
Main building	9:00–16:30	Nov 14, Nov 29, Dec 12, Dec 19
Kasai	8:30–16:30	Nov 7, Nov 29, Dec 13, Dec 26
Koiwa	9:00–16:00	Nov 7, Dec 12
Komatsugawa	9:00–12:00	Nov 29, Dec 13
Tobu	9:00–15:30	Nov 21, Dec 19
Shishibone	9:00–12:30	Nov 14, Dec 26

On weekdays, the main building, Kasai and Tobu open 8:30–16:30 (the main building until 18:30 on the 1st and 3rd Wednesday), and Koiwa, Komatsugawa and Shishibone 9:00–16:30. Some venues close from 12:00 to 13:00 (Edogawa: pickup venues and holiday dates).

Help with applying is offered at 20 post offices in the ward on weekdays, 9:00–17:00 (reception until 16:30), with a free photo; the post office in front of the ward office does not offer it (Edogawa: application support).

Certificate renewal is done without booking at the main building, Kasai, Koiwa, Komatsugawa, Tobu and Shishibone. If you renew before the renewal window opens, the new certificate is valid for one year less, so go from the day after the date three months before expiry. After it expires, you apply for a new certificate instead (Edogawa: certificate renewal). A reissued card costs ¥1,000 with the certificate, or ¥800 without it.

Name	Edogawa Ward Office Main Building, My Number Card Dedicated Counter
Address	1-4-1 Chuo, Edogawa-ku
Hours / Closed	Pickup by booking only. Weekdays 8:30–16:30 (until 18:30 on the 1st and 3rd Wed). Holiday open days: 9:00–16:30 (November 14 and 29, December 12 and 19 in 2026)
Phone	03-5662-9200
Map	Open in Google Maps ↗
Official site	Open the official site ↗

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Adachi Ward

Adachi hands over cards at an Issuance Center separate from the ward office, and has extra holiday pickup days besides the 4th Sunday. Book on the booking website or through the booking center (0120-688-823, weekdays 8:00–20:00), choosing from this month and next. Slots for the month after next open on the 4th Monday at 11:00. You can pick up from the 7th business day after the notice arrives, counting that day. (Adachi: issue and booking)

The My Number Card Issuance Center is in Chuo-honcho 2-chome, a 7-minute walk from the ward office. Extra holiday pickup days are November 7, 15 and 28. On Sunday, November 22, no My Number procedures are possible because of system maintenance. Free parking tickets are given; you cannot park on the street.

The special venue on the 2nd floor of the ward office’s Central Building is open on weekdays 9:30–16:00, and the Senju Citizens’ Office on weekdays 8:30–18:30 (16:30 on the last business day of the month). Other citizens’ offices each have their own booking hours.

You can apply by mail, computer, smartphone or a photo booth; there is a photo booth in the Central Building. Twenty post offices in the ward help with mail applications (Adachi: applying for the card).

Certificate renewal needs no booking at citizens’ offices, but special venues need one: the Central Building 2nd floor, the Annex 3rd floor, AEON Nishiarai 4th floor (weekdays 11:00–19:00) and Adachi Post Office, among others. Adachi Post Office does not take bookings at its counter or proxy applications. On the 4th Sunday, the Family Register and Resident Registration Division also renews certificates.

Name	Adachi My Number Card Issuance Center
Address	2-9-3 Chuo-honcho, Adachi-ku
Hours / Closed	Pickup by booking only. Weekdays 8:30–16:30, 4th Sun 8:30–16:00. Extra holiday pickup days: November 7, 15, and 28. No procedures on November 22 due to system maintenance
Phone	03-3880-5698
Map	Open in Google Maps ↗
Official site	Open the official site ↗

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If you lose the card, and common questions

If you lose the card or it is stolen, first call 0120-95-0178 to suspend it. The line is open 24 hours a day, every day (Setagaya: lost or stolen cards). For suspension in English, Chinese, Korean, Spanish or Portuguese, the Digital Agency lists 0120-0178-27 (8:30–20:00; suspension 24 hours), and for general My Number questions in English and nine other languages, 0120-0178-26 (weekdays 9:30–20:00, weekends and holidays 9:30–17:30) (Digital Agency: My Number contact, English). Then apply for a reissue. The fee is ¥1,000 in Nerima, ¥1,000 in Adachi (¥800 for the card and ¥200 for the certificate) and ¥1,000 or ¥800 in Edogawa. In Adachi, a reissue because the card’s validity period has ended is free.

Can a family member pick up my card? Only when you cannot come because of illness, disability or a similar unavoidable reason (Ota and Edogawa). Children under 15 and adult wards come with their legal representative.

I missed my booked pickup. Setagaya asks you to book again. In Ota and Edogawa, too, you cannot pick up without a booking.

The renewal notice for the certificate has not arrived. You can renew at the counter without it, from the day after the date three months before expiry (Nerima, Adachi and Edogawa).