In Setagaya, Nerima, Ota, Edogawa and Adachi wards, you can get a resident record (住民票の写し, juminhyo) and a seal registration certificate (印鑑登録証明書, inkan shomeisho) at a convenience store every day from 6:30 to 23:00, including weekends and holidays. A store copy costs ¥150 in Ota and Adachi and ¥200 in Setagaya, Nerima and Edogawa; a counter copy is ¥300 in all five. This guide compares counter hours, weekend and evening counters, and what to bring to register a seal, ward by ward.
If you cannot go on a weekday, use a Saturday counter in Setagaya or Nerima, a Sunday counter in Ota or Adachi (4th Sunday), or a convenience store. Edogawa has no weekend counter. A seal registration certificate is issued only by the ward where you live and registered your seal.
In short
- Counter: ¥300 per copy in all five wards. Convenience store (My Number Card and 4-digit PIN): ¥150 in Ota and Adachi, ¥200 elsewhere.
- Saturdays: Setagaya (not the 3rd Saturday) and Nerima (Nerima office only). Sundays: Ota (every Sunday except November 22, 2026) and Adachi (4th Sunday: November 22 and December 27, 2026).
- Weekday evenings: Nerima and Adachi’s Senju office until 19:00, Ota on Mondays and Thursdays until 19:00, Edogawa on the 1st and 3rd Wednesday until 19:30.
- A residence card works as photo ID; with it and your seal, you can register a seal on the same day. A foreign passport alone is not enough for that.
Checked with official pages on October 23 and 26, 2026.
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Resident record counters and convenience stores in 5 Tokyo wards
Weekday counter hours, counters open on weekends or in the evening, and the store fee. Tap a ward to jump to its section.
| Ward | Weekday counter | Weekend and evening | Store |
|---|---|---|---|
| Setagaya | 8:30–17:00 | Sat 9:00–17:00 (not the 3rd Sat) | ¥200 |
| Nerima | 8:30–19:00 | Sat 9:00–17:00 (Nerima office only) | ¥200 |
| Ota | 8:30–17:00 | Sun 9:00–17:00; Mon and Thu to 19:00 (main building) | ¥150 |
| Edogawa | 8:30–17:00 | 1st and 3rd Wed to 19:30 (Citizens’ Division) | ¥200 |
| Adachi | 8:30–17:00 (Senju to 19:00) | 4th Sun 9:00–16:00 (ward office) | ¥150 |
A resident record and a seal registration certificate each cost ¥300 per copy at the counter in all five wards. Convenience-store issue runs every day from 6:30 to 23:00 in all five, including weekends and holidays (except maintenance days; Setagaya and Adachi also stop over the New Year).
Counter and store fees, and the cost of seal registration
At a store you need a My Number Card (マイナンバーカード) that holds the user certificate for electronic authentication (利用者証明用電子証明書), and its 4-digit PIN. Three wrong PIN entries lock the card. A seal certificate from a store is only for people who registered their seal with that ward. Ota lowered its store fee for both papers from ¥250 to ¥150 on September 1, 2026 (Ota Ward: convenience-store issue).
Setagaya: Saturday counters at 5 General Branch Offices and Taishido
Setagaya’s counters are open on weekdays from 8:30 to 17:00, and on Saturdays from 9:00 to 17:00 at 6 places, for resident records and seal certificates. On weekdays there are 10 places: the Citizens’ Counters (くみん窓口) of the 5 General Branch Offices (Setagaya, Kitazawa, Tamagawa, Kinuta, Karasuyama) and 5 sub-offices (Taishido, Kyodo, Yoga, Futako-tamagawa, Karasuyama). On Saturdays, the 5 General Branch Offices and the Taishido sub-office are open; they close on the 3rd Saturday and on holidays (Setagaya Ward: Saturday counters).
A resident record and a seal certificate each cost ¥300. For a resident record, bring one photo ID issued by a Japanese public office, such as a My Number Card, driver’s licence or residence card. An agent needs a letter of authority (委任状) and their own ID. A resident record showing your My Number or resident code is not handed to an agent; it is mailed to your address (Setagaya Ward: resident record at the counter).
On weekdays you can also order papers through 20 neighbourhood centres, 8:30 to 17:00, ¥300 per copy. The Taishido, Kyodo, Kitazawa, Todoroki, Yoga, Futako-tamagawa, Seijo and Karasuyama centres do not offer this (Setagaya Ward: neighbourhood centres).
The store fee is ¥200. The store service stops all day on November 18, 2026 for maintenance. A face-recognition My Number Card cannot be used (Setagaya Ward: convenience-store issue).
Residents aged 15 and over can register a seal at the 10 counters (weekdays 8:30 to 17:00; 6 on Saturdays) for ¥100. If you go yourself with a photo ID issued by a Japanese public office and the seal, you register on the same day. Without photo ID, you need a guarantor with a registered seal in Tokyo, or you come back with the inquiry sheet the ward mails to you (Setagaya Ward: seal registration). With your seal registration card (印鑑登録証), anyone can collect a seal certificate for you without a letter of authority (Setagaya Ward: seal certificate).
| Ward office | 4-21-27 Setagaya, Setagaya-ku |
|---|---|
| Phone | 03-5432-2236 (Resident Records) |
| Weekdays | 8:30–17:00 (10 places) |
| Saturday | 9:00–17:00 (6 places; not the 3rd Sat) |
| Map | Google Maps |
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Nerima: 6 offices open to 19:00 on weekdays; Saturdays at Nerima only
Nerima’s Ward Citizens’ Offices are open on weekdays from 8:30 to 19:00, and on Saturdays only the Nerima office (main building, 1st floor) opens, from 9:00 to 17:00. The six offices are Nerima, Hayamiya, Hikarigaoka, Shakujii, Oizumi and Seki; all close on Sundays, holidays and December 29 to January 3. Nerima, Hikarigaoka and Shakujii are busy on many days, and the ward website shows how crowded the counters are (Nerima Ward: resident record at the counter).
A counter copy costs ¥300; with a My Number Card, a store or the certificate machines in the offices cost ¥200. Bring ID. An agent needs a letter of authority unless they are in your household. A resident record with your My Number requested by an agent is mailed by registered post to your registered address.
The store service runs every day from 6:30 to 23:00, ¥200 for either paper. Once you file a move-out notice, you can no longer get Nerima papers, even before your move-out date (Nerima Ward: convenience-store issue).
Residents aged 15 and over register a seal at an office counter (not by post or online) for ¥50. With a photo ID issued by a public office, you register on the same day; without one, the ward mails an inquiry sheet and you return within 30 days (Nerima Ward: seal registration). At an office counter, anyone with your seal registration card can collect a certificate without a letter of authority (Nerima Ward: seal certificate).
| Ward office | 6-12-1 Toyotama-kita, Nerima-ku |
|---|---|
| Phone | 03-5984-2796 (Family Register and Residents) |
| Weekdays | 8:30–19:00 (6 offices) |
| Saturday | 9:00–17:00 (Nerima office only) |
| Map | Google Maps |
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Ota: the main building is open on Sundays and Monday and Thursday evenings
Ota’s Family Register and Residents Division (戸籍住民課) on the 1st floor of the main building issues resident records on Sundays from 9:00 to 17:00, and on Mondays and Thursdays from 17:00 to 19:00. On weekdays, the main building and the special branch offices are open from 8:30 to 17:00. The evening and Sunday counters serve only you or a member of your household. The main building is busy, so the branch offices (except Kamata-higashi) are also an option (Ota Ward: resident records). On Sunday, November 22, 2026, the Sunday counter is closed for construction (Ota Ward: evening and Sunday counters for foreign residents).
A counter copy costs ¥300 and a store copy ¥150. An agent brings their own ID and, if not a legal representative, a letter of authority. A resident record with your My Number requested by an agent is mailed to your address.
The store service runs from 6:30 to 23:00 (except system maintenance days); a seal certificate is for people who already registered a seal. A new My Number Card works from two days after you receive it.
Residents aged 15 and over register a seal at a special branch office (except Kamata-higashi) or the main building for ¥100. With a valid My Number Card, driver’s licence, Japanese passport or residence card (在留カード) and the seal, you register on the same day. An agent cannot register it the same day: you hand in the reply form the ward mails to you at the same counter within 30 days (Ota Ward: seal registration). A seal certificate costs ¥300; show the registration card at the counter (Ota Ward: seal certificate).
| Ward office | 5-13-14 Kamata, Ota-ku |
|---|---|
| Phone | 03-5744-1185 (Family Register and Residents) |
| Weekdays | 8:30–17:00; Mon and Thu to 19:00 (main building) |
| Sunday | 9:00–17:00 (main building; closed Nov 22, 2026) |
| Map | Google Maps |
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Edogawa: no weekend counter; open late on the 1st and 3rd Wednesday
Edogawa’s counters are open only on weekdays from 8:30 to 17:00 and close on weekends, holidays and at the New Year; the Citizens’ Division (区民課) in the main building stays open until 19:30 on the 1st and 3rd Wednesday. The late hours cover resident records, seal registration and seal certificates. The dates are November 4 and 18 and December 2 and 16, 2026, and January 6 and 20, February 3 and 17, and March 3 and 17, 2027. On those days the ward office car park closes at 17:15, and the branch offices do not stay open late (Edogawa Ward: extended hours).
Counters are at the Citizens’ Division (main building) and five branch offices: Komatsugawa, Kasai, Koiwa, Tobu and Shishibone. A copy costs ¥300. An agent needs a letter of authority signed and stamped (with any seal) by you; a relative with a separate resident record counts as an agent (Edogawa Ward: resident record requests).
For weekends and evenings, use a request box (請求ポスト) or a store. Request boxes are at the ward office and each branch office: put in the form, ¥300 per copy, return postage stamps and a copy of your ID, and the copy is mailed to your home from the next business day. The store fee is ¥200, every day from 6:30 to 23:00 (Edogawa Ward: convenience-store issue).
Residents aged 15 and over register a seal at the Citizens’ Division or a branch office for ¥50. With one photo ID such as a driver’s licence, My Number Card or residence card, you register on the same day; a health insurance qualification certificate (資格確認書) alone is not enough for that. An agent cannot register it the same day and needs a letter of authority and their own ID (Edogawa Ward: seal registration).
| Ward office | 1-4-1 Chuo, Edogawa-ku |
|---|---|
| Phone | 03-5662-0591 (Citizens’ Division) |
| Weekdays | 8:30–17:00; 1st and 3rd Wed to 19:30 (main building) |
| Weekend | Closed (store and request box only) |
| Map | Google Maps |
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Adachi: the ward office opens on the 4th Sunday, and you can book a weekend pickup by phone
Adachi opens the main ward office on the 4th Sunday of each month from 9:00 to 16:00 for resident records, seal registration and seal certificates. The remaining 2026 dates are November 22 and December 27. The Family Register and Residents Division counter is busiest from 11:00 to 14:00 (Adachi Ward: Sunday opening).
On weekdays, 16 Ward Citizens’ Offices and the division on the 1st floor of the South Building take requests. The offices are open from 8:30 to 17:00; only the Senju office stays open until 19:00 (17:00 on the last business day of the month; Adachi Ward: Senju office).
To collect a resident record on another weekend, phone the Certificates Section (証明係, 03-3880-5968) on a weekday between 9:00 and 16:00. You then collect it on that week’s Saturday or Sunday, 9:00 to 17:00, at the night and holiday window on the basement floor of the ward office. It is for you or your household only, ¥300 per copy, cash only (Adachi Ward: weekend pickup).
A counter copy costs ¥300. Bring one photo ID issued by a public office (or two documents, such as a health insurance qualification certificate, if you have none). An agent needs a letter of authority, and a relative in a separate household counts as an agent (Adachi Ward: resident record at the counter). A store copy of either paper costs ¥150, from 6:30 to 23:00 (stopped December 29 to January 3; Adachi Ward: convenience-store issue).
Residents aged 15 and over register a seal at a Citizens’ Office or the division for ¥50. With a photo ID such as a driver’s licence, My Number Card or residence card and the seal, you register on the same day; without one, you come back a second time with the inquiry sheet the ward mails. A seal certificate costs ¥300 and needs the registration card (Adachi Ward: seal registration and certificate).
| Ward office | 1-17-1 Chuohoncho, Adachi-ku |
|---|---|
| Phone | 03-3880-5968 (Certificates) |
| Weekdays | 8:30–17:00 (Senju office to 19:00) |
| 4th Sunday | 9:00–16:00 (ward office) |
| Map | Google Maps |
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How to choose among Tokyo’s ward counters
Each of Tokyo’s 23 wards sets its own counter hours and fees. Three points help you choose.
Only the ward where you are registered issues your seal certificate. If you are registered in another ward, you can get only a resident record elsewhere (wide-area issue, 広域交付), and Nerima and Adachi handle it only on weekdays (Adachi: 9:00 to 17:00, with a photo ID; a foreign passport is not accepted). A seal certificate has no wide-area issue, and a store prints only the certificate of the ward where you registered your seal.
If you commute outside your ward, a convenience store is the easiest option: all five wards offer it every day from 6:30 to 23:00, for ¥100 or ¥150 less than the ¥300 counter. A store copy does not show your My Number or resident code (Nerima says so); for that, go to a counter. It does not work if the electronic certificate on your My Number Card has expired; renew it at the ward counter.
On weekdays after work, you can still reach a counter in Nerima (to 19:00), Ota (Mondays and Thursdays to 19:00), Adachi’s Senju office (to 19:00) and Edogawa (1st and 3rd Wednesday to 19:30). If you cannot take a weekday off, use Saturdays in Setagaya or the 4th Sunday in Adachi.
For foreign residents: ID, seal names and language help
A resident record shows nationality or region, status of residence, period of stay and residence card number only if you ask for them on the form (Ota and Adachi say so); at a convenience store you choose them on the machine (Setagaya and Ota list these choices). Edogawa says that since June 14, 2026, the combined residence card and My Number Card (特定在留カード, tokutei zairyu kado) can also be used at stores, and that people whose period of stay has ended cannot use the store service.
For seal registration, all five wards list the residence card (在留カード) as photo ID for same-day registration. The ID must be issued by a Japanese public office: Setagaya and Nerima accept only a Japanese passport, so a foreign passport is not enough on its own. A seal must show a name on your resident record. Nerima says you can register a seal in your Roman-letter name, kanji name or alias (通称) as written on the resident record; a katakana seal is allowed only if your home country’s official ID does not use kanji, and you cannot combine forms of the name. (Nerima Ward: seals foreign residents can register) At Ota’s evening and Sunday counters, a move-in notice from a foreign resident is only accepted for later processing; the new address is written on your residence card on a weekday, and a move-in from overseas is not handled.
The resident record pages of the five wards do not say whether the counters help in English; ask the ward before you go. These ward consultation services do list English:
- Setagaya: Foreign Residents Consultation (外国人相談) at the Setagaya General Branch Office, English on weekdays and Chinese on Monday, Tuesday and Thursday, 8:30 to 12:00 and 13:00 to 17:00, 03-5432-2892 (Setagaya Ward: consultation for foreign residents).
- Ota: phone interpreting in English, Chinese, Nepali, Vietnamese, Tagalog, Hindi, Korean, Thai, Spanish, Portuguese and more at 050-1721-3355, and interpreting at ward counters with no booking (Ota Ward: interpreting).
- Edogawa: the Multicultural Coexistence Center, Tower Hall Funabori 3rd floor, English and other languages Tuesday to Saturday, 03-3877-3841 (Edogawa Ward: consultation for foreign residents).
Common questions
Can I get one right after moving in? Yes, at the counters of the ward where you filed your move-in notice, once the notice is processed (a notice left at Ota’s evening or Sunday counter is processed on a later weekday). The store service is also for people registered in that ward. The move-in notice itself is covered in Moving into Tokyo’s 23 wards.
Can someone get it for me? Someone outside your household needs a letter of authority and their own ID. Nerima, Ota and Adachi say a household member can request without one. A resident record with your My Number or resident code is mailed to your address, not handed to an agent. A seal certificate can be collected by anyone with your seal registration card.
Can I register a seal in one day? Yes, in all five wards, if you go yourself with a photo ID issued by a Japanese public office (My Number Card, driver’s licence, residence card and so on) and the seal. If an agent applies in Nerima, Ota, Edogawa or Adachi, the agent returns a second time with the inquiry sheet (reply form) the ward mails.
Which of the five wards have counters on weekends? Saturdays: Setagaya (6 places, not the 3rd Saturday) and Nerima (Nerima office only). Sundays: Ota (every week, main building; closed November 22, 2026) and Adachi (4th Sunday, ward office). Edogawa has no weekend counter.
Sources (checked October 23 and 26, 2026)
5 pages we checked
- Setagaya Ward: resident record at the counter, Saturday counters, neighbourhood centres, convenience-store issue, seal registration, seal certificate, consultation for foreign residents
- Nerima Ward: resident record at the counter, convenience-store issue, seal registration, seal certificate, seals for foreign residents
- Ota Ward: resident records, evening and Sunday counters for foreign residents, convenience-store issue, seal registration, seal certificate, interpreting
- Edogawa Ward: extended hours, resident record requests, convenience-store issue, seal registration, consultation for foreign residents
- Adachi Ward: Sunday opening, Senju office, weekend pickup, resident record at the counter, convenience-store issue, seal registration and certificate
