Hiroshima City ward office opening hours
- All 8 ward offices open weekdays 8:30–17:15 (arrive by 17:00), closing on holidays, August 6 and December 29–January 3.
- For weekend and evening certificates, the City Hall Service Corner in Motomachi, Naka Ward is open until 18:30.
- Early-morning and night resident record copies are available at convenience stores from 6:30–23:00 for ¥200 per copy.
This page is general information from official sources. It is not legal advice. For your own case, ask the Citizens Affairs Division (市民課, shiminka) of your ward office.
A ward office (区役所, kuyakusho) is where you register your address, get a copy of your resident record (住民票, juminhyo) and handle other city paperwork. Hiroshima City has eight wards, and each has its own ward office. This page shows when the counters are open, where to go in the evening and on weekends, and how to get certificates from a convenience store for ¥200. It also lists the address, phone number and nearest transit stop of each of the eight offices.
In short
- Ward office counters are open Monday to Friday, 8:30 to 17:15. Arrive by 17:00. They are closed on holidays, August 6 and December 29 to January 3 (section 1).
- On weekends and weekday evenings, the City Hall Service Corner in Naka Ward is open until 18:30 for certificates. It does not take address registration (section 2).
- With a My Number Card, a resident record copy costs ¥200 at a convenience store, from 6:30 to 23:00 every day. That is ¥100 less than at the counter (section 3).
- For help in English, Spanish, Chinese, Vietnamese, Portuguese or Filipino, the Hiroshima City & Aki County International Resident Consultation Service takes calls on weekdays (section 4).
Checked with official pages on October 11, 2026.
| Ward | Address | Citizens Affairs phone | Nearest transit |
|---|---|---|---|
| Naka | 1-4-21 Kokutaiji-machi, Naka-ku | 082-504-2551 | Streetcar lines 1, 3, 7: Shiyakusho-mae |
| Higashi | 9-38 Higashi-kaniya-cho, Higashi-ku | 082-568-7708 | Bus: Higashi Ward Office or Atagocho |
| Minami | 1-5-44 Minami-machi, Minami-ku | 082-250-8938 | Streetcar line 5: Minami-kuyakusho-mae, 3 min |
| Nishi | 2-2-1 Fukushima-cho, Nishi-ku | 082-532-0930 | Streetcar: Fukushima-cho, 1 min |
| Asaminami | 1-33-14 Furuichi, Asaminami-ku | 082-831-4928 | JR Furuichibashi, 6 min; Astram Nakasuji, 8 min |
| Asakita | 4-13-13 Kabe, Asakita-ku | 082-819-3907 | Bus: Kabe-chuo, 5 min; JR Kodohomachigawa, 5 min |
| Aki | 3-4-36 Funakoshi-minami, Aki-ku | 082-821-4908 | Bus: Funakoshi-cho, 1 min; JR Kaitaichi, 10 min |
| Saeki | 2-5-28 Kairoen, Saeki-ku | 082-943-9709 | Streetcar Miyajima Line: Saeki-kuyakusho-mae, 1 min |
The phone numbers are the direct lines of the Citizens Affairs Division (住民係), taken from each ward’s page and the city’s 2025 newsletter. Check the number on the ward’s page before you call.
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1. When are the ward office counters open?
Hiroshima City
All eight ward offices are open Monday to Friday, 8:30 to 17:15, and the city asks you to arrive by 17:00. They are closed on national holidays, August 6 (Peace Memorial Day) and December 29 to January 3. The Ninoshima branch office has shorter hours: 8:00 to 16:45, with counters until 16:30. Hiroshima City: Opening hours (Japanese)
In several wards, the health, welfare and child-care counters are in a different building from the Citizens Affairs Division. Check which building you need before you go. The ward sections below say where each one is.
2. Where can I go in the evening or on weekends?
Hiroshima City
| When | Where | What you can get |
|---|---|---|
| Weekdays 8:30–17:15 | Ward office counters | Address registration, resident record, seal registration, family register |
| Weekdays until 18:30; weekends and holidays 9:00–18:30 | City Hall Service Corner (Naka Ward) | Certificates such as resident record and seal registration certificate |
| Every day 6:30–23:00 | Convenience store | Resident record, seal registration certificate, income certificate |
| Open weekdays 8:30–17:15 | Kiosk at each ward office | Same certificates as the convenience store |
City Hall Service Corner (市役所サービス・コーナー)
On Saturdays, Sundays and holidays the Service Corner in Naka Ward is open from 9:00 to 18:30 and issues resident records and seal registration certificates. On weekdays it is open from 8:30 to 18:30. It is closed only from December 29 to January 3, and it is open on August 6. It is on the north-west corner of the Waterworks Bureau Motomachi building, the same place as the Hiroshima City Passport Center. Phone: 082-225-3161.
A certificate that can be issued on the spot takes about 20 to 30 minutes. If it cannot, the Corner takes your application and gives you a claim slip to collect it on a later day. There is no car park. People who need assistance because of a disability, illness, injury, pregnancy or age can tell the staff or a guard and park there. Hiroshima City: Service Corner (Japanese)
Important
The Service Corner does not accept moving-in or moving-out notifications, birth or marriage notifications, seal registration applications, or requests by post. If you need to register a new address, go to your ward office on a weekday.
The Naka Ward Office page, last updated in February 2025, shows older Service Corner hours (7:30 to 19:00 on weekdays). This page follows the Service Corner’s own page, updated in July 2025. Call 082-225-3161 if the time matters.
If your resident record is registered in another city, you can request a copy at the ward’s Citizens Affairs Division or a branch office. The fee is ¥300, and it is for yourself or someone in your household. The Service Corner and liaison offices do not offer this. Hiroshima City: Resident record from another city (Japanese)
Address: 9-32 Motomachi, Naka-ku, Hiroshima City. Phone: 082-225-3161. Google Maps
3. How do I get a certificate at a convenience store or a ward kiosk?
Hiroshima City
With a My Number Card, a resident record copy or seal registration certificate costs ¥200 at a convenience store, and an income certificate costs ¥250. They are available from 6:30 to 23:00 every day. The city’s English guide says this is ¥100 less than the fee at the counter. You do not need to fill in a form.
- Who can use it: people registered as residents of Hiroshima City. Your card must hold the user certificate for electronic authentication (利用者証明用電子証明書), and you must know its 4-digit PIN. A smartphone with the card’s electronic certificate also works.
- Face-recognition cards do not work. The city says the face-recognition My Number Card (顔認証マイナンバーカード) cannot be used for this service.
- What you cannot get: a resident record with the resident code (住民票コード) on it, or a record of a person who has been removed (除票). People who have filed a move-out notification to another city cannot use the service either.
- When it is closed: December 29 to January 3, and maintenance days. Family register documents are only available on weekdays, 9:00 to 17:00, and not on August 6.
The service is available at Seven-Eleven, Lawson, FamilyMart and other stores that have a multi-copy machine with the government services menu. On the machine’s main menu you choose “行政サービス” (gyosei sabisu, administrative services) and follow the touch screen. The city’s page does not say which display languages the machine offers. Fees paid at the machine cannot be refunded, and fee waivers are not available there. A waiver, for example for a tax-exempt household, must be requested at the ward office counter.
From October 1, 2026, each ward office has an administrative kiosk (行政キオスク端末) that works in the same way as the convenience-store machine. It is available on days the office is open, 8:30 to 17:15, and the fees are the same. Staff will explain how to use it if you are not sure. Hiroshima City: Kiosks at ward offices (Japanese)
The family register (戸籍, koseki) is a record kept for Japanese nationals, and the family register certificate (¥350) and the family register attachment (戸籍の附票, koseki no fuhyo, ¥200) need a registered domicile (本籍, honseki) in Hiroshima City. Most foreign residents will not need them. Hiroshima City: Convenience-store certificates (Japanese)
4. Can I get help in a language other than Japanese?
Hiroshima City
Hiroshima City’s English guide (Life in Hiroshima 2025) says that services are only available in Japanese unless otherwise stated. The ward office pages checked for this article do not say which languages the Citizens Affairs counters support. If you are not confident in Japanese, call the consultation service first.
The Hiroshima City & Aki County International Resident Consultation Service is on the 3rd floor of the International Conference Center Hiroshima (1-5 Nakajima-cho, Naka-ku). Phone: 082-241-5010. It is open Monday to Friday, 9:00 to 16:00, and closed on national holidays, August 6 and December 29 to January 3. Staff speak Spanish, Chinese, Vietnamese, Portuguese, English and Filipino. Filipino-speaking staff are available on Fridays and on the first and third Wednesdays of each month, and other languages use translation tablets. Hiroshima City: Consultation services for foreign residents (Japanese, updated August 2026)
The same service also holds consultation days at Aki Ward Office (2nd floor, Ward Coordination Division): Portuguese on the second Wednesday and Spanish on the third Thursday of the month, 10:15 to 12:30 and 13:30 to 16:00. Call 082-241-5010 to check the date before you go.
When you register a new address, bring your residence card (在留カード, zairyu kado). Moving-in notification steps and deadlines are in Moving to Hiroshima City: what to do and by when.
5. Is there a longer counter schedule when many people move?
Hiroshima City
Yes, around the end of March and the start of April. In 2025, the Citizens Affairs, National Insurance and Pension, and Welfare Divisions at the eight ward offices stayed open from 8:30 to 19:00 on weekdays from Monday, March 24 to Tuesday, April 1, and opened on Saturday and Sunday (March 29 and 30) from 8:30 to noon. They handled address notification, seal registration, National Health Insurance and National Pension address changes, child allowance and children’s medical expense forms. Branch offices did not take part. Hiroshima City newsletter, March 1, 2025 (Japanese)
The schedule can differ from year to year. Check the city’s website or newsletter in early March. The city’s official LINE account shows how busy each counter is.
6. The eight ward offices
Hiroshima City
Addresses are written in romaji. Branch offices (出張所, shucchojo) handle some of the same services in outlying areas but do not take part in the extended hours in March.
Naka Ward Office (中区役所)
The nearest stop is Shiyakusho-mae on Hiroden streetcar lines 1, 3 and 7, and on several bus routes. The ward’s health and welfare departments are in a separate building, the Otemachi Heiwa Building at 4-1-1 Otemachi, Naka-ku. Naka Ward Office page (Japanese)
Parking: the City Hall car park is free, and so is the mechanical car park at the Otemachi Heiwa Building for people using the welfare departments. Spaces are limited and parking around the ward office is prohibited, so the city asks visitors to use public transport. City FAQ on parking (Japanese)
Address: 1-4-21 Kokutaiji-machi, Naka-ku, Hiroshima City. Citizens Affairs Division: 082-504-2551. Google Maps
| Name | Naka Ward Office |
|---|---|
| Address | 1-4-21 Kokutaiji-machi, Naka-ku, Hiroshima City |
| Hours / Closed |
Weekdays 8:30–17:15 (Arrive at the counter by 17:00. Closed Saturdays, Sundays, public holidays, substitute holidays, August 6, and December 29–January 3) |
| Phone | 082-504-2551 |
| Map | Open in Google Maps ↗ |
| Official site | Open the official site ↗ |
↑ Back to the comparison table
Higashi Ward Office (東区役所)
The official page says to get off at the Higashi Ward Office stop of Hiroden Bus route 2, or at the Atagocho stop on several bus routes. The Higashi Ward General Welfare Center is next door at 9-34 Higashi-kaniya-cho. Branch offices: Nishina (温品出張所, 082-289-2000) and a liaison office in Hesaka (戸坂連絡所, 082-229-0127). Higashi Ward Office page (Japanese)
Parking: there is a car park for visitors, open 8:30 to 22:00 and locked at night. During office hours you take a numbered ticket at the entrance and have it stamped at the counter you visited. City FAQ on parking (Japanese)
Address: 9-38 Higashi-kaniya-cho, Higashi-ku, Hiroshima City. Citizens Affairs Division: 082-568-7708. Google Maps
| Name | Higashi Ward Office |
|---|---|
| Address | 9-38 Higashi-kaniya-cho, Higashi-ku, Hiroshima City |
| Hours / Closed |
Weekdays 8:30–17:15 (Arrive at the counter by 17:00. Closed Saturdays, Sundays, public holidays, substitute holidays, August 6, and December 29–January 3) |
| Phone | 082-568-7708 |
| Map | Open in Google Maps ↗ |
| Official site | Open the official site ↗ |
↑ Back to the comparison table
Minami Ward Office (南区役所)
The Citizens Affairs and National Insurance and Pension Divisions are on the first floor. The welfare and health departments are in the annex (別館, 1-4-46 Minami-machi), just east of the main building. From Hiroshima Station, take Hiroden streetcar line 5 to Minami-kuyakusho-mae and walk about 3 minutes. The bus stop of the same name is about 1 minute away. Branch offices: Ninoshima (似島出張所, 082-259-2511) and a liaison office in Aosaki (青崎連絡所, 082-281-3802, inside the Aosaki community center). Minami Ward Office page (Japanese)
Parking: there is a car park at the main building and the annex, but only for people with business there. Spaces are limited. City FAQ on parking (Japanese)
Address: 1-5-44 Minami-machi, Minami-ku, Hiroshima City. Citizens Affairs Division: 082-250-8938. Google Maps
| Name | Minami Ward Office |
|---|---|
| Address | 1-5-44 Minami-machi, Minami-ku, Hiroshima City |
| Hours / Closed |
Weekdays 8:30–17:15 (Arrive at the counter by 17:00. Closed Saturdays, Sundays, public holidays, substitute holidays, August 6, and December 29–January 3) |
| Phone | 082-250-8938 |
| Map | Open in Google Maps ↗ |
| Official site | Open the official site ↗ |
↑ Back to the comparison table
Nishi Ward Office (西区役所)
From the Fukushima-cho (Nishi Ward Office) streetcar stop it is about a 1-minute walk. From JR Nishi-Hiroshima Station it is about 10 minutes on foot. The ward’s health and welfare departments are in a separate building at 2-24-1 Fukushima-cho, about 4 minutes from the streetcar stop. Nishi Ward Office page (Japanese)
Parking: each building has a free car park for its own visitors. Spaces are limited and parking around the buildings is prohibited, so the city asks visitors to use public transport. City FAQ on parking (Japanese)
Address: 2-2-1 Fukushima-cho, Nishi-ku, Hiroshima City. Citizens Affairs Division: 082-532-0930. Google Maps
| Name | Nishi Ward Office |
|---|---|
| Address | 2-2-1 Fukushima-cho, Nishi-ku, Hiroshima City |
| Hours / Closed |
Weekdays 8:30–17:15 (Arrive at the counter by 17:00. Closed Saturdays, Sundays, public holidays, substitute holidays, August 6, and December 29–January 3) |
| Phone | 082-532-0930 |
| Map | Open in Google Maps ↗ |
| Official site | Open the official site ↗ |
↑ Back to the comparison table
Asaminami Ward Office (安佐南区役所)
The ward office is about 6 minutes on foot from Furuichibashi Station on the JR Kabe Line, and about 8 minutes from Nakasuji Station on the Astram Line. The health and welfare departments are in the Asaminami Ward General Welfare Center (中須一丁目38番13号), about 10 minutes away. Branch offices: Sato (佐東出張所, 082-877-1311), Gion (祇園出張所, 082-874-3311) and Numata (沼田出張所, 082-848-1111). Family register notifications such as births and marriages are accepted at the guard room (守衛室) on the first floor outside office hours and on closed days. Asaminami Ward Office page (Japanese)
Address: 1-33-14 Furuichi, Asaminami-ku, Hiroshima City. Citizens Affairs Division: 082-831-4928. Google Maps
| Name | Asaminami Ward Office |
|---|---|
| Address | 1-33-14 Furuichi, Asaminami-ku, Hiroshima City |
| Hours / Closed |
Weekdays 8:30–17:15 (Arrive at the counter by 17:00. Closed Saturdays, Sundays, public holidays, substitute holidays, August 6, and December 29–January 3) |
| Phone | 082-831-4928 |
| Map | Open in Google Maps ↗ |
| Official site | Open the official site ↗ |
↑ Back to the comparison table
Asakita Ward Office (安佐北区役所)
The ward office is about 5 minutes on foot from the Kabe-chuo bus stop, or from Kodohomachigawa Station on the JR Kabe Line. The health and welfare departments are in the Asakita Ward General Welfare Center at 3-19-22 Kabe, about 1 minute from the Kabe-kamiichi bus stop. Family register notifications are accepted at the ward office outside office hours and on closed days. Asakita Ward Office page (Japanese)
Address: 4-13-13 Kabe, Asakita-ku, Hiroshima City. Citizens Affairs Division: 082-819-3907. Google Maps
| Name | Asakita Ward Office |
|---|---|
| Address | 4-13-13 Kabe, Asakita-ku, Hiroshima City |
| Hours / Closed |
Weekdays 8:30–17:15 (Arrive at the counter by 17:00. Closed Saturdays, Sundays, public holidays, substitute holidays, August 6, and December 29–January 3) |
| Phone | 082-819-3907 |
| Map | Open in Google Maps ↗ |
| Official site | Open the official site ↗ |
↑ Back to the comparison table
Aki Ward Office (安芸区役所)
The ward office is about 1 minute on foot from the Funakoshi-cho bus stop, or about 10 minutes from JR Kaitaichi Station. Family register notifications are accepted at the guard room (警備室) on the first floor outside office hours and on closed days. For resident record copies on Saturdays, Sundays, holidays and August 6, the ward page points to the City Hall Service Corner. Aki Ward Office page (Japanese)
Address: 3-4-36 Funakoshi-minami, Aki-ku, Hiroshima City. Citizens Affairs Division: 082-821-4908. Google Maps
| Name | Aki Ward Office |
|---|---|
| Address | 3-4-36 Funakoshi-minami, Aki-ku, Hiroshima City |
| Hours / Closed |
Weekdays 8:30–17:15 (Arrive at the counter by 17:00. Closed Saturdays, Sundays, public holidays, substitute holidays, August 6, and December 29–January 3) |
| Phone | 082-821-4908 |
| Map | Open in Google Maps ↗ |
| Official site | Open the official site ↗ |
↑ Back to the comparison table
Saeki Ward Office (佐伯区役所)
The ward office is about 1 minute on foot from Saeki-kuyakusho-mae on the Hiroden Miyajima Line, or from the bus stop of the same name. From JR Itsukaichi Station it is about 10 minutes on foot. Family register notifications are accepted outside office hours and on closed days. If you do not know which division to call, the Ward Coordination Division (区政調整課) is at 082-943-9703. The Yuki branch office (湯来出張所, 0829-83-0111) is in Yuki-cho. Saeki Ward Office page (Japanese)
Address: 2-5-28 Kairoen, Saeki-ku, Hiroshima City. Citizens Affairs Division: 082-943-9709. Google Maps
Note
On August 6 the ward offices and City Hall are closed, even though it is a weekday. Family register documents cannot be issued at convenience stores on that day. The City Hall Service Corner opens at 9:00 and resident records can be issued from 6:30 at convenience stores.
| Name | Saeki Ward Office |
|---|---|
| Address | 2-5-28 Kairoen, Saeki-ku, Hiroshima City |
| Hours / Closed |
Weekdays 8:30–17:15 (Arrive at the counter by 17:00. Closed Saturdays, Sundays, public holidays, substitute holidays, August 6, and December 29–January 3) |
| Phone | 082-943-9709 |
| Map | Open in Google Maps ↗ |
| Official site | Open the official site ↗ |
↑ Back to the comparison table
Common questions
Can I register my new address on a Saturday or Sunday?
Normally no. Address registration is accepted at the ward office or a branch office on weekdays. The City Hall Service Corner, which opens on weekends, does not accept moving-in or moving-out notifications. The only exception is the extended period around the end of March (section 5).
Can I get a resident record without a My Number Card?
Yes. Apply at the Citizens Affairs Division of a ward office, a branch office or the City Hall Service Corner. Bring identification. The convenience-store and kiosk services need a My Number Card or a smartphone with its electronic certificate.
Does the convenience store accept a face-recognition My Number Card?
No. The city says the face-recognition card cannot be used for the convenience-store service. Use the ward counter or the Service Corner instead.
How much is a resident record copy?
¥200 at a convenience store or ward kiosk with a My Number Card, and ¥100 more at the counter, according to the city. A copy of a resident record from another city costs ¥300 at the ward counter.
Next steps
Sources (checked October 2026)
9 pages we checked
- Hiroshima City: Opening hours of City Hall, ward offices and branch offices
- Hiroshima City: Ward office pages (中区役所 and the seven other wards)
- Hiroshima City: City Hall Service Corner
- Hiroshima City: Convenience-store certificates and kiosks at ward offices
- Hiroshima City: Resident record from another city
- Life in Hiroshima 2025: Important Paperwork (English) and Places to Get Useful Advice and Information (English)
- Hiroshima City: Consultation services for foreign residents (外国人市民のための相談窓口, updated August 7, 2026)
- Hiroshima City newsletter, March 1, 2025 (extended counter hours)
- Hiroshima City: Ward office parking FAQ
